Community Manager - Silver Springs Apartments - Tulsa, OK

Valiant Enterprises • Tulsa, OK

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About The Position

Valiant Residential is seeking a Community Manager to supervise, control, and plan the day-to-day activities of an apartment community. The role implements company policies, procedures, and programs to maintain a well-managed, well-maintained property within established operating guidelines and ensure compliance with regulatory agencies and investors.

The Community Manager leads on-site personnel and oversees the community’s financial, leasing, resident-service, maintenance, safety, and administrative operations. The role also handles emergencies and must be available 24 hours a day, seven days a week unless the regional property supervisor has been notified.

Requirements

• At least 3 years of property management experience.
• Ability to apply logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate action.
• Strong verbal and written communication skills in English to interact effectively with team members, residents, vendors, and other stakeholders.
• Obtain Fair Housing certification before interacting with prospects or residents.
• Competence with personal computers, keyboards, internet searches, mathematics, Microsoft Office (including Word, Excel, and Outlook), and community software applications.
• Knowledge of OSHA laws and regulations.
• Ability to work evenings and weekends.
• Present a neat, clean, and professional appearance throughout the workday and whenever present in the community.
• Comply with expectations in the Employee Handbook.
• Successfully pass a drug test.

Nice To Haves

• Bilingual in Spanish.
• College degree.
• Certified Apartment Manager (CAM) certification.
• Accredited Resident Manager (ARM) certification.

Responsibilities

• Screen, hire, orient, and train personnel using company techniques and directives; support staff, promote teamwork, and lead by example.
• Complete personnel administration on time, including performance evaluations, salary reviews, timesheets, and status-change forms; determine on-site staff transitions and promotions.
• File reports concerning work-related injuries and report employee policy violations to the Regional Community Supervisor.
• Maintain accurate community transaction records and submit reports on time, including rent rolls, delinquency reports, move-in and move-out information, accounts payable, and office-supply orders.
• Prepare annual budgets and income projections accurately and on time.
• Ensure rents and fees are collected, posted, and deposited promptly; review, code, and approve invoices and make daily bank deposits.
• Maximize occupancy and use marketing strategies to attract prospective residents.
• Oversee leasing staff’s consistent and effective application of policies and procedures, including wait lists, phone techniques, application verification, and notifications.
• Ensure leasing practices comply with federal, state, and local laws; obtain credit and criminal reports and verify applicants meet company income and rental-history standards.
• Prepare, process, and sign leases and related forms, or supervise others doing so; pursue lease renewals and send notices at least 45 days before lease expiration.
• Collect rents and late charges, handle delinquent accounts, and manage evictions and landlord liens.
• Supervise leasing employees and ensure effective closing techniques.
• Maintain resident files, including move-in sheets, move-out notices, security dispositions, and warnings.
• Ensure residents have a clean, safe, and well-maintained community; see that maintenance requests receive immediate attention where possible and residents are notified of delays.
• Maintain common areas and ensure make-ready vacant units are available.
• Oversee risk management and emergency procedures; handle emergencies and report accidents and emergency situations to the Regional Community Supervisor immediately, preparing required reports.
• Inspect the property and improvements regularly, record deficiencies, and take necessary action within budget limits.
• Maintain key-control coding for units and other areas and monitor the parking lot for unauthorized vehicles.
• Review weekly reports for accuracy and completeness.
• Supervise outside contractors working on the property.
• Prepare the property for code, mortgage, and other inspections as directed by the Regional Community Supervisor.
• Develop and enforce community policies and rules.
• Be available 24 hours a day, seven days a week unless the regional property supervisor has been notified.

Benefits

• Competitive total compensation.
• Time off.
• Comprehensive benefits, including free health insurance options and 401(k) matching.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed