Community Manager - Silver Springs Apartments - Tulsa, OK

Valiant Residential, LLC • Tulsa, OK

2d • Onsite

About The Position

Valiant Residential is seeking a Community Manager to supervise, control, and plan the day-to-day activities of the Silver Springs apartment community in Tulsa, Oklahoma. The role implements company policies, procedures, and programs to maintain a well-managed and well-maintained property, meet operating goals, and ensure compliance with regulatory agencies and investors. The Community Manager leads on-site personnel and oversees the community’s financial administration, leasing, resident services, maintenance coordination, safety, and property operations.

The position requires at least three years of property management experience. Candidates must demonstrate sound logical thinking and decision-making, strong English verbal and written communication, computer proficiency, and knowledge of OSHA laws and regulations. Fair Housing certification must be achieved before interacting with prospects or residents. Spanish bilingual ability, a college degree, Certified Apartment Manager (CAM) certification, and Accredited Resident Manager (ARM) certification are preferred or listed as a plus. The manager must be able to work evenings and weekends, present professionally, comply with the Employee Handbook, and pass a drug test. The role requires availability 24 hours a day, seven days a week, unless the regional property supervisor has been notified.

Requirements

• At least 3 years of property management experience.
• Ability to apply logical thinking to define problems, gather relevant data, establish facts, draw conclusions, and take appropriate action.
• Strong verbal and written English communication skills for interacting with team members, residents, vendors, and other stakeholders.
• Achieve Fair Housing certification before interacting with prospects or residents.
• Proficiency with computers, keyboarding, internet searches, mathematics, Microsoft Office (Word, Excel, and Outlook), and community software applications.
• Knowledge of OSHA laws and regulations.
• Ability to work evenings and weekends.
• Present a neat, clean, and professional appearance throughout the workday and whenever present in the community.
• Comply with expectations in the Employee Handbook.
• Successfully pass a drug test.
• Availability 24 hours a day, seven days a week unless the regional property supervisor has been notified.

Nice To Haves

• Bilingual Spanish ability.
• College degree preferred.
• Certified Apartment Manager (CAM).
• Accredited Resident Manager (ARM) preferred.

Responsibilities

• Screen, hire, orient, and train personnel using company techniques and directives.
• Support staff, promote teamwork, and model a harmonious work environment.
• Complete personnel administration on time, including performance evaluations, salary reviews, timesheets, and status-change forms.
• Determine transitions and promotions for on-site personnel.
• File reports concerning work-related injuries.
• Maintain accurate community transaction records and submit reports on time, including rent rolls, delinquency reports, move-ins and move-outs, accounts payable, and office-supply orders.
• Prepare annual budgets and income projections accurately and on time.
• Ensure rents and fees are collected, posted, and deposited promptly; review, code, and approve invoices and make daily bank deposits.
• Ensure the property is rented to capacity and use marketing strategies to attract prospective residents.
• Oversee Assistant Community Manager and Leasing Agent adherence to leasing policies and procedures, including wait lists, phone techniques, application verification, and notifications.
• Ensure leasing practices comply with federal, state, and local laws; obtain credit and criminal reports for prospective residents and apply company income and rental-history standards.
• Prepare, process, and sign leases and related forms, or supervise others performing those tasks.
• Collect rent and late charges, manage delinquent accounts, and pursue evictions and landlord liens.
• Pursue lease renewals and send notices at least 45 days before lease expiration.
• Supervise leasing employees and ensure effective closing techniques.
• Maintain resident files, including move-in sheets, move-out notices, security deposit dispositions, and warnings.
• Ensure residents have a clean, safe, and well-maintained community.
• Ensure maintenance requests receive prompt attention and notify residents when delays occur because parts must be ordered.
• Maintain common areas and ensure make-ready vacant units are available.
• Oversee risk management and emergency procedures; handle emergencies and report accidents and emergency situations promptly to the Regional Community Supervisor, preparing required reports.
• Continually inspect the property and improvements, record deficiencies, and take appropriate action within budget limits.
• Maintain key-control coding for units and other areas, and monitor the parking lot for unauthorized vehicles.
• Review weekly reports for accuracy and completeness.
• Supervise outside contractors working on the property.
• Prepare the property for code, mortgage, and other inspections as directed by the Regional Community Supervisor.
• Report employee violations of company policy to the Regional Community Supervisor.
• Develop and enforce community policies and rules.
• Be available 24 hours a day, seven days a week unless the regional property supervisor has been notified.

Benefits

• Competitive total compensation.
• Time off.
• Comprehensive benefits, including free health insurance options and 401(k) matching.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed