General Manager - Courtyard by Marriott Lexington South/Hamburg Place

Rainmaker Team•Lexington, KY

About The Position

The General Manager provides day-to-day leadership and strategic direction for the hotel, with responsibility for maximizing sales and revenue, driving financial returns, and overseeing operations including accounting, sales, and guest service. The role develops team members, ensures execution of brand standards, and builds local brand awareness. The General Manager oversees all hotel personnel and Department Heads, leads financial and sales planning, manages guest experience and operational performance, and works with owners on capital plans and asset management. The role also represents the hotel in the local community and ensures a safe environment and compliance with applicable brand, health, and safety requirements.

Requirements

Bachelor’s degree, higher education qualification, or equivalent in Hotel Administration or Business Administration.
Five to ten years of prior hotel management experience, or an equivalent combination of education and experience; required experience may vary based on the size and complexity of the operation.
Deep understanding of core hotel systems, including PMS, POS, HVAC, and maintenance systems.
Expertise in hospitality accounting, HR laws, OSHA standards, and regulatory compliance.
Proficiency with distribution channels, including OTAs and GDS, and revenue management platforms.

Responsibilities

Oversee hotel personnel, conduct regular evaluations, and recommend or execute HR actions in accordance with company policies.
Set team performance and development goals and provide regular coaching, mentoring, and feedback.
Develop and monitor team engagement and succession-planning initiatives.
Organize activities and assign responsibilities to support employee productivity.
Prepare annual capital, cash flow, and sales and marketing plans and forecast budgets.
Analyze financial performance to drive revenue, profitability, and return on investment.
Manage financial activities, including establishing room rates, setting budgets, collecting payments, and controlling expenses.
Use distribution channels and technology platforms to drive revenue and maximize market share.
Lead capital plans and asset management initiatives, working with owners to maintain or improve the property’s market position.
Improve guest satisfaction by establishing and implementing services that meet or exceed guest expectations.
Resolve issues involving hotel services, amenities, and policies.
Create and apply marketing strategies to promote hotel services and maintain compliance with brand and service standards.
Represent the hotel in public relations and build local community and brand awareness; coordinate with external parties such as suppliers and agencies.
Ensure a safe and secure environment for guests, colleagues, and hotel assets.
Develop and carry out action plans to reduce the hotel’s carbon footprint.
Perform operational duties as assigned, including serving as manager on duty, welcoming and registering guests, and evaluating hotel performance for compliance with health and safety rules.