General Manager, Courtyard by Marriott Maui Kahului Airport

Marriott•Kahului, HI

5d•$180,000 - $232,000

About The Position

The General Manager is the primary strategic business leader of the property and is responsible for all aspects of its operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation, and return on investment. The role ensures the brand’s service strategy and initiatives are implemented to meet or exceed guest expectations, increase profit and market share, and align Marriott and owner objectives. The General Manager leads the development and execution of property-wide strategies, leverages Marriott sales resources while initiating proactive sales activities as appropriate, builds owner loyalty through communication and business results, and develops relationships with local officials, businesses, customers, and the community. The role covers business strategy, property operations and budgets, sales and marketing, profitability, revenue management, stakeholder relationships, and human resources. It includes monitoring competition and industry trends; delivering service and operational standards; managing labor, budgets, projects, and brand standards; working with sales and revenue management teams; analyzing financial and guest-performance data; reporting to owners and above-property leadership; and developing employees and managers.

Requirements

A two-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or a related major, plus six years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area; OR a four-year bachelor’s degree in one of those fields, plus four years of relevant experience.

Responsibilities

Stay current with industry trends and monitor competitors’ strengths and weaknesses.
Develop and execute business plans to maximize customer satisfaction, profitability, and market share, aligned with Marriott brand strategies.
Translate Marriott’s global strategic plan into an executable property plan, and test ideas and calculated risks to improve guest satisfaction and profitability.
Ensure property service programs and major brand standards are implemented; give timely feedback on service and operational standards.
Manage labor flow between departments, establish management accountability and coverage, and delegate operational and project responsibilities.
Prepare for quality assurance audits; review guest satisfaction scores and comments; and inspect public spaces, grounds, work areas, and kitchens for cleanliness, maintenance, and sanitation.
Manage capital improvement projects, including renovations, refreshes, reinventions, and signage; coach employees on operations and troubleshooting Micros and other property technology.
Work with the Regional Sales Office and property sales team to set sales strategy, goals, rates, and action plans; participate in property sales reviews and customer recognition events.
Identify marketing solutions, new revenue streams, key stakeholders, and prospective business; manage top-account relationships and reinforce employee selling strategies.
Ensure sales staff use relevant electronic tools and that national and regional marketing programs are implemented by relevant departments; monitor sales strategy effectiveness and compliance with the Regional Sales Office.
Manage controllable costs for rooms, housekeeping, events, and food and beverage; analyze and communicate financial and nonfinancial performance data, update profit forecasts, and take action to meet revenue and profitability goals.
Review and approve invoices; investigate and resolve balance issues; consolidate period-end reports; review performance with the Area Director; and verify Avendra compliance.
Manage the relationship with the revenue management office, review revenue management reports, and balance inventory to support same-day sellouts.
Keep brand leadership, owners, and above-property stakeholders informed about financial performance, guest satisfaction, and employee engagement; prepare and present performance reports and conduct property critiques and annual business reviews.
Participate in owner calls, respond to owner and above-property requests, and provide requested sales information.
Lead employees through property changes, facilitate cross-training and professional growth, develop managers through coaching and assignments, and complete management training.
Conduct performance reviews and check-ins for direct reports and create succession plans for future openings.
Manage email and paper mail, participate in conference calls, provide follow-up information to the Area Director and other MSB managers, and prepare reports for Area Director visits.