Hotel General Manager - Courtyard by Marriott Northwest

Kalyan Hospitality• Henrico, VA, US, VA

1h•$0 - $80,000

About The Position

The General Manager is responsible for the overall success of the hotel, including revenue generation to meet or exceed budget, cost control, maintaining and operating brand standards, daily operations, scheduling, supervision, monitoring, leadership, and individual effectiveness. The role requires knowledge of each hotel department’s daily operations and responsibility for establishing and maintaining a positive employee climate that meets or exceeds guest expectations. The General Manager oversees financial performance, budgeting, forecasting, sales and marketing initiatives, quality assurance, brand and safety standards, customer service, staffing, human resources, training, and team development. The position also maintains communication with Corporate Office staff, provides accurate and timely operating and financial information, and carries out other assigned duties and projects.

Responsibilities

Monitor hotel profitability by verifying and analyzing monthly P&L statements and working with team members to initiate corrective actions.
Monitor cost and inventory matrices.
Create the hotel’s annual budget.
Assist with capital improvement projects.
Participate in sales initiatives, including weekly teleconferencing calls and revenue management calls.
Forecast projections weekly.
Participate in creating the annual marketing plan.
Pass brand-initiated quality assurance inspections and provide corrective actions for deficiencies.
Maintain knowledge of brand product and service quality standards and ensure adherence to brand standards and safety standards.
Monitor customer service scores through brand reports, social media, and third-party sites, and ensure deficiencies are addressed and corrected.
Ensure best practices are used in hiring and training, and assist with or establish training and development programs for associates.
Manage key managers and oversee human resources, including progressive discipline, personnel documentation and files, sourcing, recruiting, training, selection, counseling, and motivation.
Administer annual performance reviews for immediate reports and oversee annual reviews for all team members.
Ensure the acquisition of competitive talent and promote opportunities to attract and retain a high-performing, diverse workforce.
Execute and monitor goals and strategies assigned to the hotel.
Ensure staffing levels are met and make arrangements to maintain them.
Create and maintain a positive, professional working environment in the hotel.
Ensure associates provide excellent and consistent service through brand-directed initiatives.
Maintain favorable relations with Corporate Office staff by responding to questions and requests and regularly communicating with them.
Provide Corporate Office staff with accurate and reliable information and complete month-end reports accurately and on time.
Perform other duties and special projects as assigned.
Carry out reasonable requests directed by the Owner, VP of Operations & Sales, or Regional/Area Manager.