Front Desk Supervisor
WS Management • Rancho Cordova, CA14d • $19 - $21 • Onsite
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Front Desk Supervisor (Full Time) Residence Rancho Cordova
WS Management•Rancho Cordova, CA
•$19 - $21•Onsite
About The Position
At Residence Inn by Marriott Rancho Cordova, we create a welcoming home-away-from-home experience for our guests. We are seeking a motivated, service-oriented Front Office Supervisor who thrives in a fast-paced hospitality environment and enjoys leading a team to deliver exceptional guest experiences. The Front Office Supervisor supports the daily operations of the Front Desk and serves as a leader and role model for the guest services team. This position is responsible for ensuring outstanding guest service, maintaining brand standards, assisting with team development, and supporting the Front Office Manager in achieving operational and financial goals.
Requirements
- Front Desk hotel experience required (supervisory preferred)
- Strong organization and attention to detail
- Ability to balance guest service with administrative work
- Comfortable working with PMS and accounting systems
- Excellent communication, customer service, and problem-solving skills
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Ability to multitask and perform effectively in a fast-paced environment.
Responsibilities
- Maintain administrative records, forms, and compliance documents.
- Assist GMs with scheduling meetings, compiling reports, and managing internal documentation.
- Handle sensitive information with confidentiality and professionalism.
- Supervise front desk operations during assigned shifts.
- Coordinate with Housekeeping, Maintenance, and Sales to ensure a seamless guest experience.
- Balance Cash drawers and ensure accurate billing and payment processing.
- Handle guest requests, complaints, and service recovery with professionalism.
- Assist with training, coaching, and motivating front desk associates.
Benefits
- Health, dental and vision insurance
- Paid time off
- 401(k)
- Marriott Hotel discounts
- Career growth and development opportunities
- Supportive team culture
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
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