Front Desk Sales Associate

Gold's Gym of the Carolinas and Florida•Huntersville, NC

7d•$12 - $14

About The Position

The Front Desk Associate greets and directs members, guests, and staff as they enter the gym, and provides control of the front door location. The role assists with member requests and inquiries about gym operations and policies and performs administrative duties as directed by the Gym General Manager or Operations Supervisor. The position also supports gym security, guest registration, member check-in, phone inquiries, retail and concession sales, and facility opening, closing, and walk-through procedures.

Requirements

High school diploma or equivalent.
Excellent customer service skills.
Ability to communicate effectively with staff and members verbally, non-verbally, and in writing.
Understanding of basic accounting principles.
Understanding of basic cash processing procedures.
Functional computer skills.
Ability to multitask.
Ability to work a flexible schedule that includes holidays and weekends.
Ability to repeatedly lift 25 pounds and stand for extended periods.
Ability to uphold Gold’s Gym Vision, Mission, Values, and code of conduct.

Responsibilities

Promptly greet members and guests using the appropriate greeting for the time of day, creating a friendly entrance and departure experience.
Provide security and control for the front door and retail area.
Check members into the gym using the proper procedures and monitor check-ins for delinquent accounts, notifying the Gym Operations Supervisor.
Register guests using the proper procedures and promptly direct guests and appointments to the appropriate Fitness Consultant.
Answer calls by the third ring in a professional and courteous manner, respond to requests or take messages, and record telephone inquiries in the script pad and Master Production Binder.
Transfer telephone inquiries to the appropriate Fitness Consultants and follow up to ensure appointments were properly booked.
Respond promptly to member requests, inquiries, and concerns.
Maintain a neat appearance and wear the proper uniform and nametag while on duty.
Distribute keys, towels, and other materials as needed.
Process retail and concession sales.
Attend staff meetings as directed.
Perform gym walk-throughs as designated in the walk-through log.
Follow opening and closing procedures in the FDA training manual.
Log reported maintenance concerns, follow and report safety concerns, and notify management of incidents requiring incident reports.
Work scheduled shifts and adhere to company attendance policies.
Perform other reasonable assignments as directed by the Gym General Manager and/or Operations Supervisor, including light cleaning and picking up weights.