Front Desk Sales Associate

SEV Laser•Irvine, CA

2d•$17 - $19

About The Position

The Front Desk Sales Associate promotes SEV Skin’s services, packages, memberships, promotions, and retail products while helping clients choose appropriate services and upgrades. The role supports individual sales goals and overall clinic performance by providing knowledgeable recommendations and building lasting client relationships. The associate welcomes clients and provides a polished experience throughout their visit. Responsibilities include managing check-in and check-out, processing payments, booking and updating appointments, responding to calls and messages, addressing client questions and concerns, and using SEV Skin’s booking and client-management systems. The role also includes opening and closing tasks, maintaining the front desk, assisting with treatment-room cleaning when needed, monitoring supplies, completing training, modeling service and selling standards for new team members, and assisting with other clinic responsibilities as directed. Weekend availability is required. Experience in fitness, hospitality, retail sales, beauty, wellness, medical aesthetics, or another client-focused environment is preferred. SEV Skin describes itself as an aesthetics brand with more than 75 studios and continued year-over-year growth. Benefits are offered to eligible full-time employees, subject to applicable plan documents and Company policies.

Requirements

A sales-driven mindset and confidence recommending services and products.
Ability to connect with people and create memorable experiences.
Strong communication, customer service, and active-listening skills.
Excellent attention to detail and ability to multitask.
Comfort using computers, booking platforms, and client-management systems.
Basic math skills and ability to process payments accurately.
Reliability, punctuality, and consistent attendance.
Ability to work independently and as part of a collaborative team.
Weekend availability is required.

Nice To Haves

Experience in fitness, hospitality, retail sales, beauty, wellness, medical aesthetics, or another client-focused environment.

Responsibilities

Promote SEV services, packages, memberships, promotions, and retail products.
Identify client needs and recommend appropriate services and upgrades.
Educate clients about available treatments, pricing, and promotions.
Work toward individual sales goals while supporting clinic performance.
Build client relationships through personalized, knowledgeable service.
Welcome clients and provide a polished experience from arrival through departure.
Manage client check-in and check-out and process payments accurately.
Book, modify, and cancel appointments.
Respond promptly and professionally to calls, emails, and voicemail messages.
Address client questions and concerns with care, urgency, and professionalism.
Use SEV Skin’s booking and client-management systems accurately and efficiently.
Complete opening and closing responsibilities according to established procedures.
Maintain a clean, organized, stocked, and welcoming front-desk environment.
Assist with transitional treatment-room cleaning when needed.
Monitor supplies and communicate inventory needs to management.
Participate in required service, systems, and sales training.
Support new team members by modeling SEV Skin’s service and selling standards.
Assist with other clinic responsibilities as directed by operational or clinical leadership.