Front Desk Sales Associate
About The Position
The Front Desk Sales Associate promotes SEV Skin services, packages, memberships, promotions, and retail products while helping clients choose appropriate treatments and upgrades. The role supports individual sales goals and overall clinic performance by providing personalized, knowledgeable service and building lasting client relationships. The associate welcomes clients, manages check-in and check-out, processes payments, and handles appointment scheduling and changes. They respond to calls, emails, and voicemail messages, address questions and concerns professionally, and use SEV Skin’s booking and client-management systems accurately. The position also supports daily clinic operations by completing opening and closing responsibilities, maintaining a clean and stocked front-desk area, assisting with treatment-room cleaning when needed, monitoring supplies, and communicating inventory needs. The associate participates in required training, models service and selling standards for new team members, and assists with other clinic responsibilities as directed by operational or clinical leadership. SEV Skin describes itself as an aesthetics brand with more than 75 studios and continued year-over-year growth. The posting highlights opportunities to strengthen sales and service skills, represent the brand, and contribute to the client experience.
Requirements
- A sales-driven mindset and confidence recommending services and products.
- Ability to connect with people and create memorable experiences.
- Strong communication, customer service, and active-listening skills.
- Excellent attention to detail and ability to multitask.
- Comfort using computers, booking platforms, and client-management systems.
- Basic math skills and ability to process payments accurately.
- Reliability, punctuality, and consistent attendance.
- Ability to work independently and as part of a collaborative team.
- Weekend availability is required.
Nice To Haves
- Experience in fitness, hospitality, retail sales, beauty, wellness, medical aesthetics, or another client-focused environment.
Responsibilities
- Promote SEV Skin services, packages, memberships, promotions, and retail products.
- Identify client needs and recommend appropriate services and upgrades.
- Educate clients about treatments, pricing, and promotions.
- Work toward individual sales goals while supporting the clinic’s overall performance.
- Build client relationships through personalized, knowledgeable service.
- Welcome clients and provide a polished experience from arrival through departure.
- Manage client check-in and check-out and process payments accurately.
- Book, modify, and cancel appointments.
- Respond promptly and professionally to calls, emails, and voicemail messages.
- Address client questions and concerns with care, urgency, and professionalism.
- Use SEV Skin’s booking and client-management systems accurately and efficiently.
- Complete opening and closing responsibilities according to established procedures.
- Maintain a clean, organized, stocked, and welcoming front-desk environment.
- Assist with transitional treatment-room cleaning when needed.
- Monitor supplies and communicate inventory needs to management.
- Participate in required service, systems, and sales training.
- Support new team members by modeling SEV Skin’s service and selling standards.
- Assist with other clinic responsibilities as directed by operational or clinical leadership.
Benefits
- Medical, dental, and vision insurance.
- Employer-paid basic life and AD&D insurance.
- Life insurance.
- Employee Assistance Program (EAP).
- 401(k) retirement savings plan.
- Paid time off (PTO) and paid sick leave.
- Employee discounts on SEV Skin services and products.
- Professional development and career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
