Front Desk Sales Associate
About The Position
The Front Desk Sales Associate promotes SEV SKIN services, packages, memberships, promotions, and retail products while delivering a polished, personalized client experience. The role involves identifying client needs, recommending relevant services and upgrades, educating clients about treatments and pricing, and working toward individual sales goals while supporting clinic performance. This position manages front-desk operations, including welcoming clients, check-in and check-out, payment processing, appointment scheduling, and responding to calls and messages. It also supports clinic operations by completing opening and closing tasks, maintaining the front-desk environment, assisting with treatment-room cleaning when needed, monitoring supplies, participating in training, and modeling service and selling standards for new team members. Weekend availability is required.
Requirements
- A sales-driven mindset and confidence recommending services and products.
- Ability to connect with people and create memorable experiences.
- Strong communication, customer service, and active-listening skills.
- Excellent attention to detail and ability to multitask.
- Comfort using computers, booking platforms, and client-management systems.
- Basic math skills and ability to process payments accurately.
- Reliability, punctuality, and consistent attendance.
- Ability to work independently and as part of a collaborative team.
- Weekend availability is required.
Nice To Haves
- Experience in fitness, hospitality, retail sales, beauty, wellness, medical aesthetics, or another client-focused environment.
Responsibilities
- Promote SEV SKIN services, packages, memberships, promotions, and retail products.
- Identify client needs and recommend appropriate services and upgrades.
- Educate clients about treatments, pricing, and promotions.
- Work toward individual sales goals while supporting the clinic's overall performance.
- Build lasting client relationships through personalized and knowledgeable service.
- Welcome clients and provide a polished experience from arrival through departure.
- Manage client check-in, check-out, and payment processing accurately.
- Book, modify, and cancel appointments with attention to detail.
- Respond promptly and professionally to calls, emails, and voicemail messages.
- Address client questions and concerns with care, urgency, and professionalism.
- Use booking and client-management systems accurately and efficiently.
- Complete opening and closing responsibilities according to established procedures.
- Maintain a clean, organized, stocked, and welcoming front-desk environment.
- Assist with transitional treatment-room cleaning when needed.
- Monitor supplies and communicate inventory needs to management.
- Participate in required service, systems, and sales training.
- Support new team members by modeling SEV SKIN's service and selling standards.
- Assist with other clinic responsibilities as directed by operational or clinical leadership.
Benefits
- 401(k) Retirement Savings Plan
- Paid sick leave
- Employee discounts on SEV SKIN services and products
- Participation in company recognition programs and team events, where applicable
- Professional development and career growth opportunities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
