Front Desk Sales Associate

Gold's Gym•Jamestown, NC

About The Position

The Front Desk Sales Associate greets and directs members, guests, and staff as they enter the gym, and provides control of the front-door location. The role assists members with requests and questions about gym operations and policies, while performing administrative duties as directed by the Gym General Manager or Operations Supervisor. It also supports member check-in, guest registration, phone inquiries, appointments, retail and concession sales, facility walk-throughs, and adherence to opening, closing, safety, and attendance procedures. The position requires a high school diploma or equivalent, strong customer service and communication skills, basic accounting and cash-processing knowledge, functional computer skills, and the ability to multitask. The associate must be able to work a flexible schedule including weekends and holidays, lift 25 pounds repeatedly, and stand for extended periods. Compensation is $12.00–$14.00 per hour. Relocation assistance is not provided.

Requirements

High school diploma or equivalent.
Excellent customer service skills.
Ability to communicate effectively with staff and members, verbally, non-verbally, and in writing.
Understanding of basic accounting principles.
Understanding of basic cash-processing procedures.
Functional computer skills.
Ability to multitask.
Ability to work a flexible schedule that includes holidays and weekends.
Ability to lift 25 pounds repeatedly and stand for extended periods.
Uphold Gold’s Gym Vision, Mission, Values, and code of conduct.

Responsibilities

Greet members and guests promptly and create a friendly, positive entrance and departure experience.
Provide security and control for the front door and retail area.
Check members into the gym according to proper procedures and monitor check-ins for delinquent accounts, notifying the Gym Operations Supervisor as needed.
Register guests and direct guests and appointments to the appropriate fitness consultant promptly and professionally.
Answer calls by the third ring, respond to requests or take messages, record telephone inquiries, transfer calls to appropriate Fitness Consultants, and follow up to ensure appointments were booked properly.
Respond promptly to member requests, inquiries, and concerns.
Maintain a neat appearance and wear proper uniform attire and a nametag while on duty.
Distribute keys, towels, and other materials as needed.
Process retail and concession sales.
Attend staff meetings as directed.
Conduct gym walk-throughs as designated in the walk-through log.
Follow opening and closing procedures in the FDA training manual.
Log reported maintenance concerns and follow and report safety concerns.
Notify management of gym incidents requiring incident reports.
Work scheduled shifts and adhere to company attendance policies.
Perform other reasonable assignments as directed, including light cleaning and picking up weights.