Front Desk Sales Associate

SEV Laser•Mill Creek, WA

21h•$22 - $24

About The Position

The Front Desk Sales Associate promotes SEV Skin services, packages, memberships, promotions, and retail products while delivering a polished, personalized client experience. The role identifies client needs, recommends suitable services and upgrades, explains treatments and pricing, and works toward individual sales goals while supporting clinic performance. This position manages front-desk operations, including welcoming clients, check-in and check-out, payment processing, appointment scheduling, and responding to calls, emails, and voicemails. The associate uses SEV Skin’s booking and client-management systems, handles client questions and concerns, supports clinic opening and closing, and helps maintain a clean, organized, stocked, and welcoming environment. Additional duties include assisting with treatment-room transitions, monitoring supplies, participating in training, modeling service and selling standards for new team members, and assisting with other clinic responsibilities as directed. The position is with an aesthetics brand that has more than 75 studios. Weekend availability is required. Experience in a client-focused environment is preferred. Full-time employees may be eligible for the benefits described in the posting, subject to plan documents and company policies.

Requirements

A sales-driven mindset and confidence recommending services and products.
Ability to connect with people and create memorable experiences.
Strong communication, customer service, and active-listening skills.
Excellent attention to detail and ability to multitask.
Comfort using computers, booking platforms, and client-management systems.
Basic math skills and ability to process payments accurately.
Reliability, punctuality, and consistent attendance.
Ability to work independently and as part of a collaborative team.
Weekend availability is required.

Nice To Haves

Experience in fitness, hospitality, retail sales, beauty, wellness, medical aesthetics, or another client-focused environment is preferred.

Responsibilities

Promote SEV services, packages, memberships, promotions, and retail products.
Identify client needs and recommend appropriate services and upgrades.
Educate clients about available treatments, pricing, and promotions.
Work toward individual sales goals while supporting the clinic’s overall performance.
Build lasting client relationships through personalized, knowledgeable service.
Welcome clients and provide a polished experience from arrival through departure.
Manage client check-in, check-out, and payment processing accurately.
Book, modify, and cancel appointments with attention to detail.
Answer calls, emails, and voicemail messages promptly and professionally.
Address client questions and concerns with care, urgency, and professionalism.
Use SEV Skin’s booking and client-management systems accurately and efficiently.
Complete opening and closing responsibilities according to established procedures.
Maintain a clean, organized, stocked, and welcoming front-desk environment.
Assist with transitional treatment-room cleaning when needed.
Monitor supplies and communicate inventory needs to management.
Participate in required service, systems, and sales training.
Support new team members by modeling SEV Skin’s service and selling standards.
Assist with other clinic responsibilities as directed by operational or clinical leadership.