Front Desk Sales Associate

European Wax Center • Reno, NV

1d • Onsite

About The Position

Ballast Wax is hiring a Front Desk Sales Associate for its European Wax Center location in Reno, Nevada. The associate is the first point of contact for guests, welcoming them, educating them about services and products, handling reservations and inquiries, and helping create a positive experience that encourages guests to return. The role also includes sales and rebooking goals, front-desk operations, transaction processing, and maintaining an inviting lobby. Full-time and part-time schedules are available, including evenings and weekends.

Requirements

• Warm, genuine, and professional guest-service approach.
• Comfort communicating sales recommendations without being pushy.
• Ability to remain calm and effective in a busy front-desk environment.
• Team-oriented approach and willingness to pitch in.
• Availability for evenings and weekends.

Responsibilities

• Warmly greet guests with professionalism and enthusiasm.
• Educate guests about services, policies, and what to expect during visits.
• Answer phones, manage the reservation book, and respond to guest inquiries.
• Educate guests about Wax Pass savings, products, and promotions.
• Communicate the benefits of waxing frequency and skincare products.
• Meet or exceed individual sales and rebooking goals and contribute to center-wide performance targets.
• Support opening and closing procedures and daily administrative tasks.
• Process transactions and manage guest profiles through the POS system.
• Maintain a clean, organized, and welcoming lobby and front desk area.
• Participate in ongoing training and team meetings.

Benefits

• Medical and supplemental insurance for full-time employees working 30 or more hours per week.
• 401(k) with employer match, available to all team members regardless of hours.
• Paid time off, with amount varying by role and tenure.
• 50% off European Wax Center waxing services.
• 40% off European Wax Center skincare products.
• Performance commissions and bonuses.
• STRUT Bucks earned through performance, redeemable toward services and products.
• Ongoing training and skill development.
• Growth opportunities, including advancement into center management roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed