Sales & Front Desk Associate
About The Position
The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. The role is suited to a goal-oriented, outgoing, self-motivated team member who can solve problems independently and has a passion for sales, customer service, and dog health and wellness. Scenthound offers a training path for team members interested in advancing to a Manager position. The position involves membership sales and customer education, appointment scheduling and customer-record management, cash handling, addressing customer concerns, and maintaining a clean, presentable reception area. The associate also works to retain memberships and meet key performance indicators through memberships, service add-ons, and retail sales.
Requirements
- Sales experience and confidence; membership sales are highly valued.
- Customer service experience, such as retail or restaurant experience.
- Computer and technology proficiency.
- Passion for dogs and dog health and wellness.
- Reliable transportation.
- Willingness to work in a smoke-free environment.
- Confidence in selling services and products.
- Ability to connect with canine and human customers and provide outstanding customer service.
- Ability to learn products and services and educate dog parents about them, including explaining Scenthound's values and culture.
- Effective communication with team members and dog parents, in person and by phone.
- Ability to solve problems independently using Scenthound values and culture as a guide.
- Attention to detail.
- Time-management skills and ability to schedule appointments efficiently.
- Accountability and willingness to hold oneself and others to Scenthound standards.
Nice To Haves
- Interest in advancing through the training path to become a Scenthound Manager.
Responsibilities
- Drive membership sales through health and wellness education.
- Drive key performance indicators, including average ticket price and rebook ratio, through memberships, service add-ons, and retail sales.
- Develop membership leads and follow up with potential members.
- Answer phone calls, schedule customer appointments, and manage customer profiles and records.
- Manage the cash drawer and handle daily cash responsibilities.
- Manage customer expectations, resolve customer concerns, and retain memberships.
- Follow Scenthound sanitary and cleaning practices and keep the reception area clean and presentable.
- Perform other tasks and duties as assigned by the Scenter Manager.
Benefits
- 401(k)
- Performance-based bonus
- Free food and snacks
- Opportunity for advancement
- Training and development
- Direct career growth path to Assistant Manager and Manager positions, with additional options
- Competitive hourly base pay, plus tips and sales bonuses; approximate total compensation of $17–$22+ per hour, with room for growth
- Medical benefits
- Merit-based pay increases
- Complimentary service membership
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
