Front Desk Sales Associate

Gold's Gym of the Carolinas and Florida•High Point, NC

6d•$12 - $14

About The Position

The Front Desk Associate greets and directs members, guests, and staff as they enter the gym and provides control of the front door location. The role assists members with requests and inquiries about gym operations and policies and performs administrative duties as directed by the Gym General Manager or Operations Supervisor. It also supports gym security, member check-in, guest registration, sales, and daily opening, closing, and facility procedures.

Requirements

High school diploma or equivalent.
Excellent customer service skills.
Ability to communicate effectively with staff and members, verbally, non-verbally, and in writing.
Understanding of basic accounting principles.
Understanding of basic cash processing procedures.
Functional computer skills.
Ability to multitask.
Ability to work a flexible schedule, including holidays and weekends.
Ability to lift 25 pounds repeatedly and stand for extended periods.
Uphold Gold’s Gym Vision, Mission, Values, and code of conduct.

Responsibilities

Greet members and guests promptly and create a friendly entrance and departure experience.
Provide security and control for the front door and retail area.
Check members into the gym using proper procedures and monitor check-ins for delinquent accounts, notifying the Gym Operations Supervisor as needed.
Register guests and direct guests and appointments to the appropriate fitness consultant promptly and professionally.
Answer phone calls professionally, address requests or take messages, record telephone inquiries in the script pad and Master Production Binder, transfer calls to fitness consultants, and follow up to ensure appointments are booked properly.
Respond promptly to member requests, inquiries, and concerns.
Maintain a neat appearance and wear the proper uniform and nametag while on duty.
Distribute keys, towels, and other materials as needed.
Process retail and concession sales.
Attend staff meetings as directed.
Conduct gym walk-throughs as designated in the walk-through log.
Follow opening and closing procedures in the FDA training manual.
Log reported maintenance concerns and follow and report safety concerns.
Notify management of gym incidents that require incident reports.
Work scheduled shifts and comply with company attendance policies.
Perform other reasonable work assignments as directed by the Gym General Manager or Operations Supervisor, including light cleaning and picking up weights.