Front Desk Receptionist

Four Seasons Hotels and Resorts • Nashville, TN

11d • Onsite

About The Position

The Front Desk Agent is the first and last impression of Four Seasons Nashville. As part of the Front Office team, this position welcomes guests with genuine hospitality, creates meaningful connections, anticipates needs, and delivers personalized experiences throughout every stage of the guest journey. The role reports to the Front Office Manager.

This is a part-time position requiring flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays based on business needs. Authorization to work in the United States is required; Four Seasons does not sponsor work authorization for this role.

Requirements

• Strong communication and interpersonal skills with a genuine passion for guest service.
• Ability to remain calm, professional, and solution-oriented in a fast-paced environment.
• Excellent attention to detail and organizational skills.
• Flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays based on business needs.
• Authorization to work in the United States; visa sponsorship is not available.

Nice To Haves

• Previous Front Desk, Front Office, Concierge, or guest-facing hospitality experience is preferred.
• Luxury hotel experience is considered an asset.
• Strong computer proficiency and experience with hotel property management systems is preferred.
• Knowledge of the Nashville market, attractions, and local experiences is a plus.

Responsibilities

• Welcome and register guests, explain accommodations, and establish payment methods.
• Facilitate accurate and professional check-in and check-out experiences.
• Respond to guest requests with personalized recommendations and solutions.
• Build guest relationships by understanding preferences and creating memorable experiences.
• Coordinate guest services, including dining reservations, transportation, local experiences, and special requests.
• Handle guest communications by phone, email, chat platforms, and in person.
• Resolve guest concerns promptly while maintaining Four Seasons service standards.
• Process packages, messages, mail, and other guest-related correspondence accurately.
• Collaborate with internal departments to provide a seamless guest experience.
• Maintain current knowledge of Nashville attractions, restaurants, entertainment venues, and local experiences.
• Use Opera PMS, guest recognition platforms, and other hotel systems to support daily operations.
• Support additional projects and responsibilities as assigned.

Benefits

• Competitive wages and comprehensive benefits package, including 401(k).
• Training, learning, and career development opportunities.
• Complimentary employee meals during shifts.
• Complimentary uniforms and uniform care.
• Employee Assistance Program.
• Diverse, inclusive, and engaging work environment.
• Employee celebrations, recognition programs, and engagement events throughout the year.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed