Front Desk Jobs

About The Position

Requirements

• Knowledge of behavioral health services
• Minimum two years related work experience
• Strong organizational, communication, and interpersonal skills.
• Computer Skills – Using computers and computer systems to set up functions, enter data or process information.
• Documenting/Recording Information – Entering, transcribing recording, storing, and maintaining information in written or electronic form.
• Fluent in Spanish

Nice To Haves

• Additional duties as assigned by the Clinical Director.

Responsibilities

• Schedule, maintain, and manage all appointments for Providers.
• Re-schedule all “No Show” appointments daily.
• Cancel and reschedule all appointments when a Provider calls out.
• Update all patient demographic and structured data as required daily.
• Keep track of all patients waiting to be seen.
• Check client insurance status on a daily basis and update insurance status in ECW.
• Scan/ make a copy of the patient’s insurance card/ ID into their ECW chart.
• Answer all incoming calls and route them appropriately.
• Manage and control confidential documents including personnel, in/out going correspondences, institutional and historical documents.
• Collect co-payments, prepare deposits for finance, and distribute metro cards.
• Scan all labs, and all patient documents into patients ECW account daily.
• Coordinate and order supplies necessary for department operation.
• Email all residential counselors before 3pm, and call residences/clients two days before scheduled appointments.
• Perform general office duties, including but not limited to filing incoming correspondence, dissemination information to appropriate parties and maintaining files that contain patient’s applications in accordance with office procedures.
• Ensure confidentiality of records is maintained as per regulations.
• Serve as a liaison between Health Services, and other VIP modalities and outside agencies.
• Maintain good working relationships with all staff, clients and visitors.
• Attend all meeting and annual in-services as required or mandated.