Front Desk Guide
About The Position
The Front Desk Guide is part of the hotel’s front-of-house team, which welcomes guests and provides service at arrival, departure, and throughout their stay. The role is intended to help ensure each guest has a relaxing and effortless experience while representing the hotel brand. It suits someone who enjoys meeting new people, being of service, and supporting the growth of the brand. Starwood Hotels describes itself as a mission-driven luxury hotel brand management company founded in 2006 and affiliated with Starwood Capital Group. The company emphasizes its people, collaboration, service, respect for nature, diversity, sustainability, and an empowered, inclusive culture.
Requirements
- At least 1 year of similar work experience.
- Experience in guest or customer service.
- Passion for hotel operations and guest service.
- Ability to work as a team player.
- Hard-working, able to multitask, and detail-oriented.
- Flexible and willing to meet the demands of a 24-hour operation.
Nice To Haves
- Ability to speak a secondary language.
Responsibilities
- Welcome guests as a member of the front-of-house team.
- Provide service to guests at arrival and departure and throughout their stay.
- Help ensure guests have a relaxing and effortless experience.
- Reflect the brand through guest service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
