Experience Guide (Front Desk Associate)
About The Position
The Experience Guide (Front Desk Associate) is responsible for the reception area and seamless daily operations of The NOW massage boutique. The role includes welcoming guests, answering calls and questions about services and products, booking appointments, promoting memberships, checking guests into the computer system, customizing massage experiences, and processing payments. Additional duties may be assigned to support operational efficiency and security. The NOW is a massage boutique founded in 2015 on the principle that self-care is a necessity. It offers high-quality, affordable massage services in an inspired setting, with customizable enhancements and healing products. The company describes its boutiques as a wellness destination and is expanding to cities across the United States. The position offers a starting rate of $19 per hour, with the opportunity to earn up to an additional $3 per hour in commission. Listed benefits include paid time off, health benefit eligibility for qualified team members, an annual wellness stipend, team member discounts, growth potential, and a positive and supportive work environment where diversity is celebrated.
Requirements
- Detail-oriented with the ability to multitask.
- Able to work efficiently and productively in a fast-paced environment.
- Enthusiastic and equipped with excellent customer service skills.
- Enjoys working with people and has a friendly, outgoing personality.
- Excellent communication, listening, and computer skills.
- Able to work as a team player.
Responsibilities
- Provide high-level service to external and internal guests.
- Know and articulate The NOW's mission.
- Arrive on time for shifts and open and close the boutique according to standard operating procedures.
- Book, change, and cancel massage appointments accurately by telephone.
- Ensure guests sign necessary waivers before appointments.
- Acknowledge and greet everyone entering and leaving the boutique.
- Explain services, enhancements, retail products, appointment cancellation and change policies, memberships, and parking information.
- Use computers proficiently and only for business purposes.
- Maintain the cash register bank and safeguard guests' financial data.
- Answer the phone promptly and use the guest's first name during phone conversations.
- Promote services, enhancements, memberships, retail, special events, promotions, and discounts.
- Maintain eye contact when addressing guests and colleagues.
- Handle questions and concerns professionally and courteously, confirming understanding by paraphrasing guests' concerns.
- Respond accurately, appropriately, and promptly to guest requests to support guest satisfaction.
- Keep work and common areas clean, safe, stocked, and organized, including sanitizing common areas as needed.
- Work without constant direct supervision and remain at the assigned post for extended periods.
- Contribute to a positive workplace free of bullying, discrimination, harassment, and retaliation.
- Attend, participate in, and support training and staff meetings.
- Assist in all areas of operations as requested by management, including administrative and cleaning duties.
- Inform management of occurrences involving staff or guests that require attention.
Benefits
- Paid time off.
- Health benefit eligibility for qualified team members.
- Annual wellness stipend.
- Team member discounts.
- Growth potential.
- Positive and supportive team and company.
- Aesthetically inspiring work environment.
- Work environment where diversity is celebrated.
- Opportunity to earn up to an additional $3 per hour in commission.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
