Guest Experience Guide

SKYLAKE Adventures • Sheridan, IN

3d

About The Position

The Guest Experience Guide welcomes and assists guests in person and over the phone, providing warm, professional, and efficient service. The role involves anticipating guest needs, coordinating with other departments to fulfill requests, processing sales and payments, sharing accurate information about SKYLAKE attractions and policies, and resolving concerns with empathy. Guides maintain current knowledge of events, schedules, and safety protocols. The position may involve working outdoors in varying weather conditions and around water-based attractions, as well as in elevated noise levels. It is classified as non-exempt, and employment with SKYLAKE Adventures is at-will. Employment may be contingent upon background checks and verification of work authorization. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Requirements

• A genuine passion for hospitality and creating memorable experiences.
• Strong communication skills and the ability to connect with guests.
• Problem-solving abilities and a calm, positive demeanor under pressure.
• Experience in customer service, hospitality, or another guest-facing role.
• A professional, energetic, self-motivated, and positive approach to work.
• Ability to work outdoors in an environment with elevated noise levels.
• Ability to read, write, communicate effectively, and follow safety instructions and procedures.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

• Theme park or attractions experience.

Responsibilities

• Welcome and assist guests in person or over the phone with warmth, professionalism, and efficiency.
• Anticipate guest needs by observing cues and proactively offering assistance.
• Coordinate with other departments and team members to fulfill guest requests quickly and accurately.
• Accurately process ticket sales, wristbands, rentals, payments, and approved refunds using SKYLAKE’s point-of-sale (POS) system.
• Provide clear, accurate information about attractions, schedules, dining, special events, and SKYLAKE policies, tailoring recommendations to guests’ needs.
• Resolve guest concerns with empathy and professionalism, escalating issues when necessary and working toward a positive outcome that reflects SKYLAKE standards.
• Maintain up-to-date knowledge of SKYLAKE events, schedules, and safety protocols.
• Perform other duties as assigned.

Benefits

• Discounts on food, beverages, and retail items.
• Opportunities to learn new skills and grow as SKYLAKE grows.
• Friendly, supportive leaders who value communication and collaboration.
• High-energy, team-first culture.
• Active, outdoor work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed