Guest Experience Guide, The Universal Sphere – Comcast

Allied Universal•Philadelphia, PA

5d•Onsite

About The Position

Allied Universal is seeking energetic, motivated team players to provide a complimentary guest experience at The Universal Sphere, located at the Comcast Technology Center. Guest Experience Guides engage and guide visitors through a cinematic experience, deliver scripted material to audiences, operate the experience using a digital touchscreen, and support guest safety and operations. The role is seasonal, with employment dates from November 2, 2026 through January 1, 2027, and is advertised as full-time at $22.00 per hour. Evening, weekend, and holiday availability is required based on business demand. The position is at the 1800 block of Arch Street. Candidates must be at least 21 years old and have a high school diploma or equivalent. Employees must successfully complete a background investigation, including a child-abuse check, and a drug screen in accordance with applicable laws. They must also complete provided CPR/AED certification training and a knowledge competency test following job training.

Requirements

Be at least 21 years of age.
Have a high school diploma or equivalent.
Possess effective written and oral communication and interpersonal skills, including the ability to engage professionally and effectively with personnel at all levels and the general public.
Demonstrate exceptional customer service and communication skills.
Be able to handle site crisis situations calmly and efficiently.
Be able to maintain concentration and focus.
Be able to hear audible alarms and voice commands amid background noise.
Be able to use hands to grip, pinch, handle, or feel objects, tools, or controls.
Have close vision, with or without corrective lenses.
Be able to occasionally lift or carry up to 50 pounds.
Be able to occasionally climb stairs, ramps, or ladders during a shift.
Be able to stand or walk on various surfaces for long periods.
Successfully complete a background investigation, including a child-abuse check, and a drug screen in accordance with applicable federal, state, and local laws.
Complete provided CPR/AED certification training and a knowledge competency test following job training.
Be available for evening, weekend, and holiday work based on business demand.

Nice To Haves

Proficiency in Spanish, Mandarin Chinese, or additional languages.

Responsibilities

Provide exceptional guest services to visitors.
Welcome and engage guests by delivering scripted material to audiences of various sizes.
Operate the experience by following step-by-step procedures using a digital touchscreen.
Ensure proper safety practices and procedures are followed.
Complete operational checklists and inspect the work environment for safety.
Monitor the queue system and make operational adjustments as needed.
Respond appropriately to emergency procedures and evacuation scenarios.
Perform other duties as assigned.