GUEST GUIDE

Kampgrounds Of America, Inc.•West Yellowstone, MT

About The Position

The Guest Guide works closely with guest services representatives to lead customers to their sites after registration. The role supports a positive guest experience by providing accurate information about campground rules, recreation activities, and local directions. Guest Guides also help enforce campground rules, respond to messaging services, pick up and empty trash, perform basic housekeeping, and complete light maintenance and repairs. The position is performed primarily outdoors and may involve varying weather, moderate to loud noise, dust, pollen, grasses, chemicals, and moving mechanical equipment. Work may involve interruptions and shifting priorities. Personal protective equipment is required where necessary. A valid driver’s license is required, and the position may require operating a motorized vehicle. KOA does not sponsor visas. KOA states that it does not currently pay or withhold taxes in certain listed states and jurisdictions. The company is an equal opportunity employer and describes its policies against discrimination, harassment, and retaliation, as well as its commitment to reasonable accommodations.

Requirements

Experience in office and light maintenance work in a high-public-contact area.
Ability to read, write, and speak English clearly and concisely.
Ability to work nights, weekends, and holidays.
Ability to work independently and as part of a team.
Valid driver’s license.
Ability to lift 10 pounds regularly and lift and carry 25 pounds or more occasionally with assistance.
Ability to bend, stoop, kneel, crouch, climb, push, pull, reach overhead, and move safely over uneven terrain.
Ability to perform repetitive motions and stand, bend, sit, lift, and walk.

Nice To Haves

Experience in a campground or comparable position.

Responsibilities

Guide guests to their sites and assist with other customer service needs.
Sell and deliver ice and firewood.
Keep grounds free from trash, litter, and debris, and empty trash receptacles.
Maintain cleanliness of grounds, landscaped areas, parking lots, restrooms, pool, and office areas.
Clean campsites by completing minor tasks such as raking campsite pads, washing tables, and cleaning fire rings.
Assist housekeeping staff with tidying restrooms and common areas and communicate daily housekeeping needs.
Interact with guests and recommend activities in the local area.
Follow safety guidelines when operating equipment and using chemicals.
Make minor carpentry, plumbing, and electrical repairs.
Provide attentive, friendly, courteous, and service-oriented guest interactions.
Report disturbances to management or, in emergencies, local authorities; do not attempt to discipline or apprehend campground violators.
Prioritize tasks according to importance and urgency through planning and thoughtful decision-making.
Perform other duties, responsibilities, or activities as assigned.