Membership Sales & Guest Experience Guide

The NOW Somerville•Somerville, NJ

2d•Onsite

About The Position

At The NOW Massage, we're looking for confident, energetic, and hospitality-driven individuals who love connecting with people, delivering exceptional experiences, and being rewarded for their performance. This is more than a traditional front desk position. As a Membership Sales & Guest Experience Guide, you'll play an important role in growing our boutique, creating lasting guest relationships, and helping people make self-care part of their everyday lives. If you're someone who takes initiative, enjoys achieving goals, and thrives in a positive, team-oriented environment, we'd love to meet you! The NOW Massage is a modern massage boutique designed to make high-quality self-care accessible and part of everyday life. We believe in creating meaningful guest experiences, building lasting relationships, and fostering a workplace where kindness, authenticity, teamwork, and performance are valued. Our Experience Guides are more than front desk associates. They are relationship builders, membership ambassadors, and an essential part of our boutique's growth.

Requirements

Natural People Connector: You genuinely enjoy interacting with people and making them feel welcome.
Confident Sales Personality: You're comfortable presenting membership options, discussing pricing, asking for the sale, and achieving measurable goals.
Positive & Team-Oriented: You bring enthusiasm, professionalism, and a collaborative mindset to work.
Reliable & Accountable: You show up prepared, follow through on commitments, and take pride in doing things the right way.
Organized & Detail-Oriented: You can multitask, manage appointments accurately, and stay focused during busy periods.
Strong Communicator: You listen well, communicate clearly, and handle guest concerns with professionalism.
Coachable & Growth-Minded: You welcome feedback, enjoy learning, and are motivated to continuously improve.

Nice To Haves

1–2 years in sales, hospitality, retail, fitness, beauty, or wellness.
Previous membership sales experience is a plus.

Responsibilities

Create Exceptional Guest Experiences: Welcome every guest with warmth, professionalism, and genuine care. Make every interaction memorable and help create the relaxing, welcoming environment The NOW is known for.
Drive Membership Sales & Retention: Confidently explain membership benefits, recommend services and enhancements, and help guests understand the value of regular self-care. Work toward individual and team sales goals while building relationships that encourage guests to return.
Own the Front Desk Experience: Manage appointments, guest check-ins and check-outs, payments, scheduling, and guest records with accuracy and attention to detail. Help keep the boutique organized and running smoothly.
Bring Positive Team Energy: Collaborate with Massage Therapists and leadership to create a supportive, professional, and high-performing environment. Your attitude, communication, and teamwork matter.
Take Initiative & Communicate Proactively: Anticipate guest needs, solve problems, follow established procedures, and communicate clearly with your team and leadership. Take ownership of your responsibilities and contribute to the boutique's success.