Membership Sales & Guest Experience Guide
About The Position
At The NOW Massage, we're looking for confident, energetic, and hospitality-driven individuals who love connecting with people, delivering exceptional experiences, and being rewarded for their performance. This is more than a traditional front desk position. As a Membership Sales & Guest Experience Guide, you'll play an important role in growing our boutique, creating lasting guest relationships, and helping people make self-care part of their everyday lives. If you're someone who takes initiative, enjoys achieving goals, and thrives in a positive, team-oriented environment, we'd love to meet you!
Requirements
- Natural People Connector: You genuinely enjoy interacting with people and making them feel welcome.
- Confident Sales Personality: You're comfortable presenting membership options, discussing pricing, asking for the sale, and achieving measurable goals.
- Positive & Team-Oriented: You bring enthusiasm, professionalism, and a collaborative mindset to work.
- Reliable & Accountable: You show up prepared, follow through on commitments, and take pride in doing things the right way.
- Organized & Detail-Oriented: You can multitask, manage appointments accurately, and stay focused during busy periods.
- Strong Communicator: You listen well, communicate clearly, and handle guest concerns with professionalism.
- Coachable & Growth-Minded: You welcome feedback, enjoy learning, and are motivated to continuously improve.
Nice To Haves
- 1–2 years in sales, hospitality, retail, fitness, beauty, or wellness.
- Previous membership sales experience is a plus.
Responsibilities
- Welcome every guest with warmth, professionalism, and genuine care. Make every interaction memorable and help create the relaxing, welcoming environment The NOW is known for.
- Confidently explain membership benefits, recommend services and enhancements, and help guests understand the value of regular self-care. Work toward individual and team sales goals while building relationships that encourage guests to return.
- Manage appointments, guest check-ins and check-outs, payments, scheduling, and guest records with accuracy and attention to detail. Help keep the boutique organized and running smoothly.
- Collaborate with Massage Therapists and leadership to create a supportive, professional, and high-performing environment. Your attitude, communication, and teamwork matter.
- Anticipate guest needs, solve problems, follow established procedures, and communicate clearly with your team and leadership. Take ownership of your responsibilities and contribute to the boutique's success.
Benefits
- Competitive hourly pay based on experience and qualifications
- Uncapped commissions on eligible membership sales and enhancements
- Commissions paid every two weeks with your regular paycheck, not monthly or quarterly
- Complimentary massages
- Employee discounts
- Opportunities for professional growth within The NOW Massage network
- 401K Match
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
