Experience Guide

American Swedish Institute•Minneapolis, MN

6h•Onsite

About The Position

Do you love meeting new people, sharing great stories, and making every guest feel at home? Join the American Swedish Institute as an Experience Guide and help bring the Turnblad Mansion—and Swedish culture past, present, and future—to life. You’ll welcome visitors, spark curiosity, lead engaging experiences, and be part of a friendly team that believes a memorable visit starts with genuine hospitality. If you’re curious, people-focused, and ready to make history feel anything but ordinary, we’d love to meet you!

Requirements

Ability to distill large amounts of information into concise responses to visitor questions
Ability to stand for extended periods
Strong verbal and problem-solving skills
Ability to read verbal and non-verbal cues from guests to determine comfortable guest interactions.
Comfortable presenting information and leading tours to engage a wide variety of audiences
Availability on weekends and evenings.

Nice To Haves

2+ years customer service experience
Ability to speak a language other than English, especially Spanish, Somali, or Swedish
Knowledge of and interest in Nordic cultures

Responsibilities

Provide friendly, professional, and responsive service to ASI visitors, volunteers, and staff, demonstrating radical hospitality at all times.
Positively assist guests and vendors to ensure ASI policies are adhered to by guests and vendors-including facility use policies and photography permits.
Provide support to volunteers.
Act as a Brand Ambassador to provide welcome message to class participants for assigned classes.
Assist Operations Team to transition from museum hours to after hour rentals, programs, and classes.
Provide mansion facilitation for after-hours rental events.
Provide accurate historical content and information to guests on the historic mansion and Turnblad family as supported by Collections and Interpretation departments.
Provide assistance and support on the museum floor.
Activate in-gallery activities to enhance visitor engagement.
Encourage visitors to explore the Mansion in a method that is safe for themselves, others, and the historic property.
Handle or use museum collections objects with respect and as appropriate.
Provide private and public tours as needed using authorized content from Content & Research Specialist and Educational Programs Manager.
Clean and reset Family Gallery at beginning and end of each shift.
Assist with light housekeeping mansion chores as able per the facility use policy.
Attend trainings for exhibits and tours as able.
Perform other duties as needed or required which are within the position's scope.
Demonstrate a commitment to DEAI through continuous personal development, modeling inclusive behaviors, and proactively managing personal bias to help cultivate and promote a culture of inclusivity and belonging for all staff.
Proactively work on your own and collaboratively with other staff to ensure equitable and representative experiences for all visitors and program participants.