Experience Guide

Solarity Credit Union • Yakima, WA

2d • Onsite

About The Position

Solarity Credit Union is seeking a full-time Experience Guide for our North 5th Branch in Yakima! Bilingual English/Spanish Required. If you're passionate about doing the right thing and want to grow your career in a people-first organization, we'd love to meet you. We're looking for candidates who enjoy working with people and technology alike and have a good stable work history with employers. If you enjoy engaging with people, solving problems and creating positive experiences, we want to hear from you. As an Experience Guide, you will welcome and assist members with warmth and professionalism, ensuring a positive and seamless experience from the moment they enter the credit union, fostering trust and satisfaction with every interaction.

Requirements

• High school diploma or equivalent.
• Great customer service skills.
• Proactively create opportunities to conduct an efficient interview to understand the members' reason for visiting.
• Enthusiastically help members and create positive interactions with members and colleagues alike.
• Work productively in a positive team environment.
• Be bilingual English/Spanish.

Responsibilities

• Ensure that every individual entering the branch has a positive and welcoming first impression.
• Streamline check-in procedures to minimize wait times and ensure a smooth experience for those arriving.
• Contribute to overall member satisfaction by addressing concerns promptly and professionally.
• Create an environment that makes individuals feel valued, comfortable, and encouraged to return.
• Work collaboratively with other staff members to create seamless and cohesive member experience.
• Assist members with simple tasks that can be handled with ease.
• Ensure the lobby area is clean, organized, and presentable.

Benefits

• Affordable medical, dental, vision, life and disability insurance
• Employer contributions to your Health Savings Account (HSA)
• Generous paid time off
• 12 paid holidays each year
• Retirement program with up to 6% employer match
• Access to an Employee Assistance Program (EAP)
• Gym reimbursement
• Wellness initiatives
• Ongoing training
• Opportunities for career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED