GUEST GUIDE

KOA•West Yellowstone, MT

1d•Onsite

About The Position

The Guest Guide works closely with guest services representatives to lead customers to their sites after registration and assist with other customer-service needs. The role provides accurate and concise information about park rules, recreation activities, and directions to destinations. Guest Guides also help enforce campground rules, sell and deliver ice and firewood, respond to messaging services, keep the grounds clean, assist with basic housekeeping, and perform light maintenance and minor repairs. The position is performed primarily outdoors and may involve varying weather conditions, uneven terrain, moderate to loud noise, dust, pollen, grasses, chemicals, and moving mechanical equipment. Personal protective equipment is required where necessary. The job can involve interruptions and changing priorities, and may require driving a motorized vehicle.

Requirements

Experience in office and light maintenance work in a high-public-contact area.
Ability to read, write, and speak English clearly and concisely.
Ability to work nights, weekends, and holidays.
Ability to work independently and as part of a team.
Valid driver’s license.
Ability to lift 10 pounds regularly and lift and carry 25 pounds or more occasionally with assistance.
Ability to bend, stoop, kneel, crouch, climb, push, pull, reach overhead, and move safely over uneven terrain.
Ability to perform repetitive motion and to stand, bend, sit, lift, and walk.
Ability to drive a motorized vehicle when required, including the vision and other capabilities needed to sit, see, and read signs and traffic signals.

Nice To Haves

Experience in a campground or comparable position.

Responsibilities

Guide guests to their sites and assist with other customer-service needs.
Sell and deliver ice and firewood.
Keep grounds free from trash, litter, and debris, and empty trash receptacles.
Maintain the cleanliness of grounds, landscaped areas, parking lots, restrooms, the pool, and office areas.
Clean campsites by raking campsite pads, washing tables, and cleaning out fire rings.
Assist housekeeping staff with tidying restrooms and common areas, and communicate daily housekeeping needs.
Interact with guests and recommend activities in the local area.
Follow safety guidelines when operating equipment and using chemicals.
Make minor carpentry, plumbing, and electrical repairs.
Provide attentive, friendly, courteous, and service-oriented guest interactions.
Report disturbances to management or, in emergencies, local authorities without attempting to discipline or apprehend campground violators.
Prioritize tasks according to importance and urgency through planning and thoughtful decision-making.
Respond to messaging services.