Front Desk Experience Curator

Coury Hospitality • Sunnyvale, CA

5d • Onsite

About The Position

Coury Hospitality is hiring a Front Desk Agent at TETRA Hotel, Autograph Collection, in Sunnyvale, California. The hotel is described as Silicon Valley’s only AAA Four Diamond Marriott property, with 350 rooms, culinary venues, and curated social spaces. The Front Desk Agent serves as a first and last point of contact for guests and helps deliver a welcoming, memorable, and seamless experience in a luxury hospitality setting. The role includes greeting guests, managing check-ins and check-outs, providing concierge-style information, resolving guest needs, coordinating with other departments, and handling payments and room assignments. The posting describes the general nature of the role and notes that duties and responsibilities may not be exhaustive. Coury Hospitality is an equal opportunity employer.

Requirements

• Customer service experience; hospitality experience is preferred but not required.
• Clear and confident communication in person and over the phone.
• Positive energy and professionalism in guest interactions.
• Attention to detail and comfort with technology.
• Ability to thrive in a fast-paced, luxury hospitality environment.
• Interest in creating human connections and personalized experiences.

Nice To Haves

• Experience with hotel systems.
• Hospitality background.

Responsibilities

• Greet guests with warmth and professionalism.
• Facilitate check-ins and check-outs efficiently and professionally.
• Share information about hotel features, local insights, and personal recommendations.
• Resolve guest needs with empathy and creative problem-solving.
• Collaborate with Valet, Housekeeping, Sales, and other departments to support a seamless guest stay.
• Handle payments and room assignments accurately and discreetly.
• Represent the TETRA brand with pride and service excellence.

Benefits

• Career development is valued.
• Opportunity to work with a supportive and collaborative team.
• Work on an inspiring campus with acclaimed dining, artful spaces, and innovative guest touchpoints.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed