Guest Experience Curator

Mollenhour Gross • Knoxville, TN

4d • Onsite

About The Position

Knollwood is a 170-year-old historic home on Bearden Hill in Knoxville, Tennessee. Following a renovation, the property is being made available to private groups for small- to medium-sized gatherings, including group studies, professional board meetings, and community events. The Guest Experience Curator will serve as the face of the property and ensure guests and event organizers receive attentive, high-quality hospitality while the home’s historic character is maintained.

The role oversees the booking process and event planning and execution, and includes building and coordinating a small part-time staff to cover evening and weekend events as needed. The position requires regular onsite presence, while also establishing systems that enable capable remote management. The expected workload is 15–30 hours per week, varying with the event calendar.

Requirements

• At least 7 years of experience in a customer-facing role.
• Proven ability to independently manage multiple bookings and details.
• Strong communication skills and sound judgment.
• Tech-savvy and comfortable using a wide variety of apps, remote access and entry systems, and AV equipment.
• Able to lift and move light furniture.
• Comfortable either working evenings and weekends directly or coordinating part-time staff to cover them.
• Within a comfortable driving distance of Knollwood in Knoxville, Tennessee, to tend to onsite activities.

Nice To Haves

• Experience in high-end event management, hospitality, retail, restaurant, or sales.

Responsibilities

• Serve as an on-site host by greeting guests, orienting them to the space, and attending to their needs.
• Lead event planning and day-of execution, including setup and breakdown of furniture and event essentials.
• Maintain the property’s ambiance, cleanliness, and historic character to a consistently high standard, and flag maintenance or vendor needs.
• Manage the full booking process, including inquiries, scheduling, agreements, and fees, using organized systems to prevent conflicts or missed details.
• Communicate warmly and professionally with organizers before and after events, exercising discretion and sound judgment.
• Build and oversee a small part-time staff to help cover evening and weekend events as needed.
• Establish systems and coordinate a part-time helper team to support remote management.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed