Guest Experience Curator

Mollenhour Gross • Knoxville, TN

6d • Onsite

About The Position

Knollwood is a 170-year-old historic home in Knoxville’s Bearden Hill. Following a recent renovation, the property is being made available to private groups for small- to medium-sized events, including study groups, professional board meetings, and community gatherings. The Guest Experience Curator serves as the face of the property and ensures guests and organizers receive excellent hospitality.

The role oversees guest hosting, event planning and execution, property presentation, and the booking process. It also builds and oversees a small part-time team to cover evening and weekend events as needed; the curator is not required to attend every event. The position is based in Knoxville, with regular onsite presence expected alongside remote management through established systems and a part-time helper team. Workload is expected to average 15–30 hours per week and may vary with the event calendar.

Requirements

• At least 7 years of experience in a customer-facing role.
• Ability to manage multiple bookings and details independently.
• Strong communication skills and sound judgment.
• Comfort with a variety of apps, remote access and entry systems, and AV equipment.
• Ability to lift and move light furniture.
• Ability either to work evenings and weekends directly or to coordinate part-time staff to cover them.
• Be within a comfortable driving distance of Knollwood to attend onsite activities.

Nice To Haves

• Experience in high-end event management, hospitality, retail, restaurant, or sales.

Responsibilities

• Greet guests, orient them to the property, and remain attentive to their needs as an on-site host.
• Lead event planning and day-of execution, including setting up and breaking down furniture and event essentials.
• Maintain the property's ambiance, cleanliness, and historic character to a consistently high standard.
• Identify and flag maintenance or vendor needs as they arise.
• Manage inquiries, scheduling, agreements, and fees throughout the booking process, using organized systems to prevent conflicts or missed details.
• Communicate warmly and professionally with organizers before and after events, exercising discretion and sound judgment.
• Build and oversee a small part-time staff to cover evening and weekend events as needed.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed