Front Desk Experience Curator

Coury Hospitality • Sunnyvale, CA

5d • Onsite

About The Position

Coury Hospitality is hiring a Front Desk Agent at TETRA Hotel, Autograph Collection in Sunnyvale, California. TETRA is a design-forward, AAA Four Diamond Marriott property in Silicon Valley, offering guests a serene experience and personalized service. The Front Desk Agent is a key part of delivering welcoming, memorable, and seamless stays, serving as a primary point of contact for guests and representing the hotel’s service standards.

Requirements

• Strong interest in creating human connections and personalized experiences.
• Ability to thrive in a fast-paced luxury hospitality environment.
• Clear and confident communication in person and over the phone.
• Positive energy and professionalism in guest interactions.
• Detail-oriented and tech-savvy.
• Customer service experience; hospitality experience is preferred but not required.

Nice To Haves

• Experience with hotel systems.
• Hospitality background.

Responsibilities

• Greet guests with warmth and professionalism.
• Facilitate guest check-ins and check-outs efficiently and poise.
• Share information about hotel features, local insights, and recommendations.
• Resolve guest needs with empathy and creative problem-solving.
• Coordinate with Valet, Housekeeping, Sales, and other departments to support a seamless guest stay.
• Handle payments and room assignments accurately and discreetly.
• Represent the TETRA brand with pride and service excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed