Mental Health Front Desk Receptionist (4pm-8pm, M-F, Some Saturdays)
About The Position
Trusted Results Therapy Group is seeking a friendly, professional, and highly organized Front Desk Receptionist to serve as the first point of contact for clients and visitors and help ensure the smooth operation of its mental health agency. The role includes welcoming visitors, answering calls and directing inquiries, scheduling appointments, handling client intake and registration, processing payments and insurance verification, and coordinating with clinical staff. The receptionist must maintain confidentiality and comply with HIPAA regulations while supporting other administrative needs of the agency.
Requirements
- High school diploma or equivalent.
- Previous experience in a receptionist or customer service role, preferably in a healthcare or mental health setting.
- Strong organizational and time-management skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple tasks simultaneously and work in a fast-paced environment.
- A compassionate and empathetic demeanor with clients.
- Knowledge of HIPAA regulations and confidentiality standards.
- Ability to work well in a team and contribute to a positive office environment.
Nice To Haves
- College degree.
- Familiarity with Electronic Health Records (EHR) systems.
Responsibilities
- Greet clients and visitors in a warm and professional manner.
- Answer phone calls, take messages, and direct inquiries to the appropriate staff member.
- Schedule and confirm client appointments.
- Maintain a clean and welcoming reception area.
- Manage client intake forms and ensure documentation is completed accurately.
- Process new client registrations and enter data into the Electronic Health Record (EHR) system.
- Handle client payments, insurance verification, and co-payments.
- Help manage client and visitor flow to minimize wait times.
- Communicate with clinical staff to support timely client services.
- Maintain confidentiality and comply with HIPAA regulations in all interactions.
- Perform other administrative duties as needed to support the agency.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
