Front Desk Supervisor

Aloft Lake Nona • Orlando, FL

12d • Onsite

About The Position

The Front Desk Supervisor at Aloft Lake Nona provides exceptional service to internal and external guests and leads, guides, and supports the front desk team in guest service, training, scheduling, and performance management. The role supports successful day-to-day operations, creates a memorable first impression for guests, and ensures procedures meet department and property standards. The supervisor serves as an ambassador for the hotel.

The position coordinates with guest-impact departments to support a smooth guest experience from arrival through departure, maintains knowledge of hotel services and operations, and oversees the consistent execution of departmental policies and initiatives. It also supports staffing and the recruitment, training, and management of team members.

Requirements

• High school diploma required.
• At least two years of supervisory experience in a high-volume hotel setting.
• Ability to understand, speak, read, and write basic English.
• Ability to communicate and provide directions clearly, concisely, and professionally in verbal and written form.
• Ability to perform basic arithmetic.
• Availability to work varied shifts and flexible schedules, including weekends and holidays.

Nice To Haves

• College degree preferred.
• Previous hospitality experience in a Four Diamond quality organization preferred.
• Experience with Windows, Office, and property management systems highly desirable.

Responsibilities

• Coordinate and communicate with team members in guest-impact areas through daily pre-shift meetings to support a smooth guest experience from arrival through departure.
• Maintain expert knowledge of hotel features and services, operating hours, room types and rates, packages and promotions, house count, arrivals and departures, room availability, and in-house group activities to respond accurately to guest inquiries.
• Promote and track departmental and organizational initiatives, including upsell programs and the CoralTree Delivers Program.
• Ensure front desk agents complete required end-of-shift checklist items.
• Maintain and execute departmental and hotel policies, including relocation, safe deposit box, card-signature auditing, key control, billing, cashiering, safety, and lost-and-found procedures.
• Remain calm and organized when handling stressful situations.
• Respond to internal and external guest needs with care and urgency, and follow up promptly to support guest satisfaction.
• Ensure staffing is sufficient to meet daily business demands.
• Protect the confidentiality and security of guest information and hotel data.
• Build positive relationships with team members across departments through communication and regular in-person interaction.
• Assist management with recruiting, hiring, training, supporting, and managing new and existing team members.

Benefits

• Team Member Travel Program with complimentary and discounted stays at CoralTree Hospitality properties.
• Unlimited discounted rates for friends and family.
• Pre-tax flexible benefit plan for healthcare and dependent care expenses.
• Medical, dental, vision, life, and disability benefits, including pet insurance.
• 401(k) plan with company match.
• Employee Assistance Program.
• Paid time off and holidays.
• Team member discounts from travel, entertainment, and retail brands.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED