Part Time Front Desk Associate ($500 Hiring Bonus) - Holiday Inn Express South Burlington/Downtown

Hotel•South Burlington, VT

11d

About The Position

Holiday Inn Express South Burlington/Downtown, a Colwen Hotels property, is seeking a friendly, customer service-focused part-time Front Desk Associate. The role is responsible for guest registration, reservations, and providing information about the hotel and local area. The position offers a $500 hiring bonus, subject to applicable tax withholdings: $250 after three months of employment and the remaining $250 after six months.

Requirements

One year of related experience; hotel experience preferred.
Strong verbal and written communication skills.
Strong organizational skills and attention to detail.
Superior interpersonal and customer service skills, including the ability to deal with difficult guests.
Familiarity with the local area and ability to provide directions and maps to local attractions and destinations.
Proficiency with Microsoft Office Suite and common computer software programs.
Ability to learn computer software programs and operate a property management system.
Willingness to work a seven-day rotational schedule, including nights, weekends, and holidays.

Nice To Haves

Bilingual in English and Spanish.
Valid driver's license.

Responsibilities

Operate the front desk and assist guests with inquiries and needs throughout pre-arrival, registration, stay, checkout, and post-departure.
Provide exceptional guest service and ensure timely check-in and check-out operations.
Welcome guests warmly and professionally.
Confirm reservations and assign guest rooms during check-in.
Handle guest requests courteously, professionally, and urgently; investigate and resolve complaints about service or accommodations.
Maintain knowledge of hotel policies, rates, discounts, special offers, community events, local area, and hotel offerings.
Ensure prompt delivery of guest bills and process payments, including charges, cash, checks, debit cards, and credit cards.
Handle confidential guest information discreetly.
Coordinate with Housekeeping to track room readiness and communicate guest requests and concerns.
Keep the lobby and shared areas neat and orderly.
Adhere to Colwen and brand standards and maintain strict key controls.
Perform other related duties as assigned, including duties in various departments during a shift.

Benefits

$500 hiring bonus, paid in two installments subject to applicable tax withholdings.
Medical insurance with company-funded HRA.
Dental insurance.
Vision insurance.
Flexible spending accounts.
Supplemental insurance offerings.
Paid time off programs.
Employee assistance program.
401(k) plan with traditional and Roth options and employer match.
Hotel discount travel program for associates and family.
Associate discounts for travel, entertainment, and retail.
Training and development programs.
Career advancement opportunities.