Front Desk Agent Overnight Holiday Inn Resort

Landry's, LLC. • Galveston, TX

1d

About The Position

The Overnight Front Desk Agent combines traditional front desk duties with overnight accounting responsibilities. Working the late-night shift, typically around 11:00 PM to 7:00 AM, the agent keeps front desk operations running while closing out the hotel's financial day. The position provides guest services, handles check-in and payment processes, resolves billing discrepancies, and processes routine reports.

Requirements

• High school diploma or GED.
• Prior high-volume customer service experience.

Nice To Haves

• One year of hotel front desk experience is strongly preferred.

Responsibilities

• Deliver positive, courteous, and professional service to guests, visitors, vendors, and fellow employees.
• Register arriving guests by completing appropriate paperwork and obtaining payment information.
• Settle departing guests' account balances, accept payments, handle the cash drawer, and investigate and resolve general billing discrepancies.
• Respond to guest inquiries about entertainment and attractions and provide general information about the hotel.
• Print and process routine reports and may assist in training new departmental employees.
• Promote positive public and employee relations.
• Maintain positive guest relations and refer guests to appropriate personnel when unable to resolve complaints.
• Assist other departments with requirements related to hotel guests.
• Maintain a clean, safe, and hazard-free work environment within the area of responsibility.
• Perform other duties as assigned.

Benefits

• Multiple benefit plans to suit your needs.
• Paid Time Off.
• 401K.
• Opportunities for advancement.
• Positive and respectful work environment where diversity is valued.
• Employee discounts on dining, retail, amusements, and hotels.
• Community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED