Front Desk Triage S1

AIDS Healthcare Foundation•Fort Lauderdale, FL

12d

About The Position

Broward House, Inc., a not-for-profit community organization serving Broward County in HIV care and prevention, housing, and behavioral health, is seeking a front desk triage professional. The role welcomes visitors, responds to calls and walk-ins, assesses and de-escalates needs, and connects people with appropriate program staff. It also provides administrative support to management at the assigned facility. The position requires handling confidential information appropriately and engaging professionally with diverse populations using strength-based, trauma-informed communication. The posting also includes general information about AIDS Healthcare Foundation (AHF), its mission and values, and its benefits. It does not clarify the relationship between AHF and this Broward House position.

Requirements

Ability to follow written and verbal instructions and meet established deadlines.
Moderate computer skills, including Microsoft Office, multiple databases, and scheduling programs.
Basic office equipment operation skills.
Applicants must pass a Level 2 background screening and pre-employment drug screening.

Nice To Haves

At least two years of work experience in front desk or customer service is preferred.
High school diploma or GED is preferred.

Responsibilities

Greet visitors professionally and supportively, providing program and community information.
De-escalate and triage the needs of people entering or calling the facility.
Connect people in need of services with program staff.
Provide administrative assistance to management at the assigned facility.
Manage a multiline phone system while attending to walk-in visitors.
Handle confidential information appropriately.
Communicate in a strength-based and trauma-informed manner with diverse populations.