Front Desk Triage Specialist

WESTCARE INC•Key Largo, FL

8d•$19 - $19•Onsite

About The Position

The Front Desk Specialist receives and routes telephone calls, greets and serves visitors and consumers, and represents Guidance/Care Center through high-quality customer service. The position schedules appointments and reminder calls, performs consumer check-in and check-out, collects point-of-service payments, and assists consumers during clinic visits. Duties also include handling intake paperwork and consumer records, maintaining appointment and clinician availability information in the WestCare Clinical Database, processing payments and deposits, and supporting office operations.

Requirements

High school diploma or state department of education equivalency.
One year of related work experience in a medical office or facility, or in customer service.
Ability to exercise good judgment and discretion and work well in a team environment.
Adherence to high ethical standards, particularly confidentiality standards.
Ability to understand written work-related documents and communicate effectively with internal and external agencies.
Ability to build positive relationships and interact successfully at all organizational levels.
Excellent verbal and written communication skills, including active listening and adapting written communication to the audience.
Understanding and application of federal, state, local, and agency confidentiality rules and professional standards of conduct.
Understanding of professional ethics, consumer rights, and professional responsibilities.
Knowledge of HIPAA, confidentiality, incident reporting, and consumer rights.
Ability to work effectively with culturally diverse staff and consumers and to respect cultural and ethnic values.
Understanding of trauma, its impacts, and re-traumatization.
Dependability, good attendance, flexibility, responsiveness to supervisors, and ability to work independently with minimal supervision.
Ability to maintain effective working relationships, accept direction, cooperate with others, and maintain a positive attitude.
Ability to maintain a safe, clean, and orderly work area and follow agency safety and incident-reporting procedures.
Professional demeanor and presentation.
Ability to meet the listed physical and mental demands with or without accommodation, including mobility, standing and walking, extended sitting, bending, reaching, occasional lifting and carrying up to 50 pounds, and computer and telephone use.
Ability to use approved physical and mental/verbal de-escalation techniques to defend oneself and clients.
Ability to speak, hear, and see as required for job duties, and to analyze numerical, written, and verbal information and work under stress in emotionally charged settings.

Nice To Haves

Associate degree from an accredited two-year college.
One year of related experience in the mental health and/or substance abuse field.
Bilingual ability.
CPR certification.
First Aid certification.
Knowledge of Microsoft Word, Excel, Access, and electronic health record software.
Knowledge of WestCare’s mission, goals, and values.
Familiarity with WestCare services and programs.

Responsibilities

Give new consumers intake paperwork, explain the forms, and provide assistance as needed.
Review completed intake packages for legibility, accuracy, and completeness, and make corrections or additions as necessary.
Verify and update returning consumers’ basic demographic and financial information.
Maintain organized consumer chart files and open new charts in the WestCare Clinical Database as needed.
Advise consumers of fees and previous balances and collect payments.
Accurately record over-the-counter and mailed payments on the consumer or grant board.
Prepare daily bank deposits and balance the cash box against daily boards and deposits.
Enter and cancel appointments in the WestCare Clinical Database as needed.
Update clinician availability to reflect vacations, meetings, and other unavailable time.
Shred documents as required or requested.
Arrange service for copier, fax, and other office equipment as needed.
Check incoming faxes and distribute documents.
Maintain adequate paper and form supplies, assemble intake packages, and order administrative supplies.
Participate in meetings and attend required or requested trainings.
Embrace and embody WestCare Foundation’s mission, vision, guiding principles, clinical vision, and goals.
Perform other duties as assigned.