Opening Shif Front Desk Sales and Smoothie Bar Associate

Gold's Gym of the Carolinas and Florida•Cornelius, NC

12d•$12 - $14

About The Position

The Front Desk Sales and Smoothie Bar Associate greets and directs members, guests, and staff as they enter the gym, controls the front desk entrance, assists with member requests and questions about gym operations and policies, and performs administrative duties as directed by the Gym General Manager or Operations Supervisor. The role also processes retail, concession, and smoothie bar sales; prepares beverages; maintains the smoothie bar; and provides customer service. The listed opening shift is 8 a.m. to 12 p.m. or 1 p.m. Relocation assistance is not provided.

Requirements

High school diploma or equivalent.
Excellent customer service skills.
Ability to communicate effectively with staff and members, verbally, non-verbally, and in writing.
Understanding of basic accounting principles.
Understanding of basic cash processing procedures.
Functional computer skills.
Ability to multitask.
Ability to work a flexible schedule that includes holidays and weekends.
Ability to repeatedly lift 25 pounds and stand for extended periods.
Ability to uphold Gold’s Gym’s Vision, Mission, Values, and code of conduct.

Responsibilities

Greet members and guests promptly using the appropriate greeting for the time of day.
Provide security and control for the facility’s front door and retail area.
Check members into the gym using established procedures and monitor check-ins for delinquent accounts, notifying the Gym Operations Supervisor.
Register guests and direct guests and appointments to the appropriate fitness consultant.
Answer calls promptly and professionally, respond to requests or take messages, record telephone inquiries, transfer calls to the appropriate Fitness Consultants, and follow up to confirm appointments were booked properly.
Respond promptly to member requests, inquiries, and concerns.
Maintain a neat appearance and wear the required uniform and nametag while on duty.
Distribute keys, towels, and other materials as needed.
Process retail and concession sales.
Attend staff meetings as directed.
Conduct gym walk-throughs as designated in the walk-through log.
Follow opening and closing procedures in the FDA training manual.
Log reported maintenance concerns, follow and report safety concerns, and notify management of incidents requiring incident reports.
Work scheduled shifts and comply with company attendance policies.
Perform other reasonable assignments as directed, including light cleaning and picking up weights.
Operate smoothie machines and use fruit and other beverage-related tools.
Keep the smoothie bar clean and organized, maintain inventory, and restock supplies as needed.
Follow health and safety guidelines for food handling and preparation.
Provide prompt customer service by addressing smoothie bar customer questions and concerns.