Front Desk and Sales Associate

Goldfish Swim School • Macomb, MI

10d

About The Position

The Front Desk and Sales Associate is the welcoming face of the front desk and helps prospective and current members and their families with enrollment, customer service, and daily front-desk operations. The role involves greeting families, answering questions, supporting registration and purchases, addressing account concerns, and keeping the facility’s front-of-house areas organized and stocked. The associate also helps maintain safety by enforcing rules and administering first aid when necessary. Evening and weekend availability is required. Goldfish Swim School will train the associate on its systems and requires the associate to obtain CPR, First Aid, and AED certifications through the school.

Requirements

• Comfort communicating with families in person and over the phone.
• Organized, dependable, and proactive in following through on tasks and commitments.
• Basic computer skills.
• Must obtain CPR, First Aid, and AED certifications through Goldfish Swim School.
• Must be available for evening and weekend shifts.

Nice To Haves

• Previous customer service or administrative experience.
• Comfort learning new software; training on the company’s systems is provided.

Responsibilities

• Greet members and families warmly at check-in.
• Answer phones, respond to inquiries, and make outbound sales calls to prospective members.
• Guide families through student registration using sales and customer-service techniques.
• Handle customer concerns and complaints professionally with a solution-driven approach.
• Assist families with merchandise and vending purchases.
• Call customers to resolve open account issues.
• Maintain a clean, organized, and well-stocked front desk, snack area, changing rooms, restrooms, and lobby.
• Enforce safety rules and administer first aid when necessary.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed