Front Desk and Sales Associate
About The Position
Goldfish Swim School is seeking a friendly, driven, and detail-oriented Front Desk and Sales Associate to welcome members and families, support enrollment, and provide a positive customer experience. This people-first role involves daily interaction with prospective and current members in a fast-paced environment. The associate is often the first point of contact for families and helps them feel confident choosing the school. The position is part-time and non-exempt, reports to the Assistant Manager - Sales, and requires availability for evening and weekend shifts. CPR, First Aid, and AED certifications must be obtained through Goldfish Swim School.
Requirements
- Comfort communicating by phone and in person with families from diverse backgrounds.
- Ability to learn new software systems; training will be provided.
- Organized, dependable, and proactive in following through on tasks and commitments.
- Basic computer skills.
- Must obtain CPR, First Aid, and AED certifications through Goldfish Swim School.
- Must be available for evening and weekend shifts.
Nice To Haves
- Previous customer service or administrative experience.
Responsibilities
- Greet members and families warmly at check-in.
- Answer phones, respond to inquiries, and make outbound sales calls to prospective members.
- Guide families through student registration using sales and customer service techniques.
- Handle customer concerns and complaints professionally and with a solution-driven approach.
- Assist families with merchandise and vending purchases.
- Call to resolve open account issues professionally and with care.
- Maintain clean, organized, and well-stocked front desk, snack area, changing rooms, restrooms, and lobby.
- Enforce safety rules and administer first aid when necessary.
- Follow up consistently with prospective members and help keep schedules and check-ins running smoothly.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
