Front Desk Sales Associate

Gold's Gym•Huntersville, NC

10d

About The Position

The Front Desk Sales Associate greets and directs members, guests, and staff entering the gym, manages access at the front desk, responds to member requests and inquiries, and performs administrative duties as directed by the Gym General Manager or Operations Supervisor. The position also handles guest registration, telephone inquiries, retail and concession transactions, facility walk-throughs, and opening and closing procedures. It requires a flexible schedule that includes weekends and holidays, extended periods of standing, and repeatedly lifting up to 25 pounds.

Requirements

High school diploma or equivalent.
Excellent customer service skills.
Ability to communicate effectively with staff and members.
Effective verbal, non-verbal, and written communication skills.
Understanding of basic accounting principles.
Understanding of basic cash-processing procedures.
Functional computer skills.
Ability to multitask.
Ability to work a flexible schedule, including weekends and holidays.
Ability to repeatedly lift 25 pounds and stand for extended periods.

Responsibilities

Greet members and guests promptly using the appropriate time-of-day greeting and create a welcoming entrance and departure experience.
Provide security and access control for the front door and retail area.
Check members in according to established procedures, monitor check-ins for delinquent accounts, and notify the Gym Operations Supervisor when needed.
Register guests using the proper procedures and direct guests and appointments promptly and professionally to the appropriate fitness consultant.
Answer calls by the third ring using professional phone techniques, respond to requests or take messages, record telephone inquiries in the script pad and Master Production Binder, and transfer calls to the appropriate Fitness Consultants.
Follow up on telephone inquiries to ensure appointments were booked properly.
Respond promptly to member requests, inquiries, and concerns.
Maintain a neat appearance and wear the required uniform and name tag while on duty.
Distribute keys, towels, and other materials as needed.
Process retail and concession sales.
Attend staff meetings as directed.
Conduct gym walk-throughs as assigned in the walk-through log.
Follow opening and closing procedures in the FDA training manual.
Log reported maintenance concerns, follow and report safety concerns, and notify management of incidents requiring incident reports.
Work scheduled shifts and follow company attendance policies.
Perform other reasonable assignments directed by the Gym General Manager and/or Operations Supervisor, including light cleaning and picking up weights.
Uphold Gold's Gym's Vision, Mission, Values, and code of conduct.