Front Desk Sales Associate

SEV Laser•Cincinnati, OH

1h•$17 - $19

About The Position

The Front Desk Sales Associate promotes SEV SKIN services, packages, memberships, promotions, and retail products while providing a polished, welcoming client experience. The role involves identifying client needs, recommending appropriate services and upgrades, educating clients about treatments and pricing, and working toward individual sales goals while supporting clinic performance. The associate manages front-desk operations, including client check-in and check-out, payment processing, appointment scheduling, and communication by phone, email, and voicemail. They respond to client questions and concerns professionally and use SEV SKIN’s booking and client-management systems accurately. The role also supports clinic operations by completing opening and closing duties, maintaining the front-desk area, assisting with treatment-room transitions when needed, monitoring supplies, participating in training, and modeling service and selling standards for new team members. Other clinic responsibilities may be assigned by operational or clinical leadership. Weekend availability is required.

Requirements

A sales-driven mindset and confidence recommending services and products.
Strong communication, customer service, and active-listening skills.
Excellent attention to detail and ability to multitask.
Comfort using computers, booking platforms, and client-management systems.
Basic math skills and ability to process payments accurately.
Reliability, punctuality, and consistent attendance.
Ability to work independently and as part of a collaborative team.
Weekend availability is required.

Nice To Haves

Experience in fitness, hospitality, retail sales, beauty, wellness, medical aesthetics, or another client-focused environment.
Outgoing, goal-oriented, and passionate about aesthetics.

Responsibilities

Promote SEV SKIN services, packages, memberships, promotions, and retail products.
Identify client needs and recommend appropriate services and upgrades.
Educate clients about treatments, pricing, and promotions.
Work toward individual sales goals and support the clinic’s overall performance.
Build lasting client relationships through personalized service.
Welcome clients and provide a polished experience from arrival through departure.
Manage client check-in, check-out, and payment processing accurately.
Book, modify, and cancel appointments.
Respond promptly and professionally to calls, emails, and voicemail messages.
Address client questions and concerns with care, urgency, and professionalism.
Use booking and client-management systems accurately and efficiently.
Complete opening and closing responsibilities according to established procedures.
Maintain a clean, organized, stocked, and welcoming front-desk environment.
Assist with transitional treatment-room cleaning when needed.
Monitor supplies and communicate inventory needs to management.
Participate in required service, systems, and sales training.
Support new team members by modeling SEV SKIN’s service and selling standards.
Assist with other clinic responsibilities as directed by operational or clinical leadership.