Front Desk and Sales Associate

Goldfish Swim School • Margate, FL

2d

About The Position

The Front Desk and Sales Associate is the welcoming face of the front desk, connecting with prospective and current members and guiding families through enrollment. The role focuses on creating a positive first impression, providing customer service, supporting sales and registration, and helping the front desk run smoothly. The associate also helps maintain a clean and organized facility and supports safety by enforcing rules and administering first aid when needed. Spanish-speaking ability is preferred to support Spanish-speaking customers. CPR, First Aid, and AED certifications must be obtained through Goldfish Swim School.

Requirements

• Comfort communicating by phone and in person with families from diverse backgrounds.
• Willingness and ability to learn new software and systems; training is provided.
• Organized, dependable, and proactive about following through on tasks and commitments.
• Basic computer skills.
• Must obtain CPR, First Aid, and AED certifications through Goldfish Swim School.
• Must be available for evening and weekend shifts.

Nice To Haves

• Spanish-speaking ability to support Spanish-speaking customers.
• Previous customer service or administrative experience.

Responsibilities

• Greet members and families warmly at check-in.
• Answer phones, respond to inquiries, and make outbound sales calls to prospective members.
• Guide families through student registration using sales and customer service techniques.
• Handle customer concerns and complaints professionally and with a solution-driven approach.
• Assist families with merchandise and vending purchases.
• Call customers to resolve open account issues.
• Maintain a clean, organized, and well-stocked front desk, snack area, changing rooms, restrooms, and lobby.
• Enforce safety rules and administer first aid when necessary.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed