Front Desk and Sales Associate

Goldfish Swim School • Farmington Hills, MI

10d • $14 - $18

About The Position

Goldfish Swim School is seeking a friendly, driven, and detail-oriented Front Desk and Sales Associate to welcome members and families, support enrollment, and provide a positive first impression. This people-first role involves connecting with prospective and current members, helping families through registration, and keeping front desk operations running smoothly. The position is part-time and non-exempt, and requires evening and weekend availability. CPR, First Aid, and AED certifications must be obtained through Goldfish Swim School.

Requirements

• Strong communication skills and comfort speaking with families in person and by phone.
• Ability to learn new software systems; training will be provided.
• Organized, dependable, and proactive in following through on tasks and commitments.
• Basic computer skills.
• Must obtain CPR, First Aid, and AED certifications through Goldfish Swim School.
• Must be available for evening and weekend shifts.

Nice To Haves

• Previous customer service or administrative experience.

Responsibilities

• Greet members and families warmly at check-in.
• Answer phones, respond to inquiries, and make outbound sales calls to prospective members.
• Guide families through student registration using sales and customer service techniques.
• Handle customer concerns and complaints professionally and with a solution-driven approach.
• Assist families with merchandise and vending purchases.
• Call customers to resolve open account issues.
• Maintain clean, organized, and well-stocked front desk, snack area, changing rooms, restrooms, and lobby.
• Enforce safety rules and administer first aid when necessary.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed