Front Desk and Sales Associate

Goldfish Swim School • Edmond, OK

2d

About The Position

The Front Desk and Sales Associate is the welcoming face of the front desk, connecting with prospective and current members and guiding families through enrollment. The role focuses on creating a positive first impression, providing customer service, and supporting sales and daily front-desk operations in a fast-paced environment.

The associate greets members and families, handles calls and inquiries, makes outbound sales and account-resolution calls, and supports student registration. The position also includes addressing customer concerns, assisting with merchandise and vending purchases, maintaining front-desk and facility areas, enforcing safety rules, and administering first aid when necessary. Evening and weekend availability is required. CPR, First Aid, and AED certifications must be obtained through Goldfish Swim School.

Requirements

• Comfort communicating by phone and in person with families from diverse backgrounds.
• Ability to learn new software and systems; training will be provided.
• Organized, dependable, and proactive in following through on tasks and commitments.
• Basic computer skills.
• Must obtain CPR, First Aid, and AED certifications through Goldfish Swim School.
• Must be available for evening and weekend shifts.

Nice To Haves

• Previous customer service or administrative experience.

Responsibilities

• Greet members and families warmly at check-in.
• Answer phones, respond to inquiries, and make outbound sales calls to prospective members.
• Guide families through student registration using sales and customer-service techniques.
• Handle customer concerns and complaints professionally and with a solution-driven approach.
• Assist families with merchandise and vending purchases.
• Call customers to resolve open account issues professionally and with care.
• Maintain a clean, organized, and well-stocked front desk, snack area, changing rooms, restrooms, and lobby.
• Enforce safety rules and administer first aid when necessary.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed