Front Desk and Sales Associate

Goldfish Swim School • Oklahoma City, OK

3d • $11 - $15

About The Position

Goldfish Swim School is seeking a friendly, driven, and detail-oriented Front Desk and Sales Associate to welcome current and prospective members and guide families through enrollment. This people-first role involves daily interaction with families in person and over the phone, delivering a positive first impression in a fast-paced environment.

The associate supports sales and customer service, helps keep the front desk and surrounding areas organized, and contributes to a safe environment. The position is part-time, non-exempt, and requires evening and weekend availability. The role reports to the Assistant Manager - Sales.

Requirements

• Communicate comfortably by phone and in person with families from diverse backgrounds.
• Be comfortable learning new software; training on the systems will be provided.
• Be organized, dependable, and proactive about following through on tasks and commitments.
• Have basic computer skills.
• Obtain CPR, First Aid, and AED certifications through Goldfish Swim School.
• Be available for evening and weekend shifts.

Nice To Haves

• Previous customer service or administrative experience.

Responsibilities

• Greet members and families warmly at check-in.
• Answer phones, respond to inquiries, and make outbound sales calls to prospective members.
• Guide families through student registration using sales and customer service techniques.
• Handle customer concerns and complaints professionally and with a solution-oriented approach.
• Assist families with merchandise and vending purchases.
• Call customers to resolve open account issues professionally and thoughtfully.
• Maintain clean, organized, and well-stocked front desk, snack area, changing rooms, restrooms, and lobby.
• Enforce safety rules and administer first aid when necessary.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed