Front Desk and Sales Associate

Goldfish Swim School • Coconut Creek, FL

3d • $15 - $19

About The Position

The Front Desk and Sales Associate is the welcoming face of the front desk, connecting with prospective and current members and guiding families through enrollment. This people-first role suits someone who enjoys interacting with people, works well in a fast-paced environment, and takes pride in making a positive first impression. The associate helps families feel heard, supported, and confident from their first interaction, while contributing to enrollment growth and smooth front-desk operations.

Requirements

• Strong communication skills and comfort speaking with families in person and over the phone.
• Willingness and ability to learn new software; training on the school's systems is provided.
• Organized, dependable, and proactive about following through on tasks and commitments.
• Basic computer skills.
• Must obtain CPR, First Aid, and AED certifications through Goldfish Swim School.
• Must be available for evening and weekend shifts.

Nice To Haves

• Spanish-speaking ability to support Spanish-speaking customers.
• Previous customer service or administrative experience.

Responsibilities

• Greet members and families warmly at check-in.
• Answer phones, respond to inquiries, and make outbound sales calls to prospective members.
• Guide families through student registration using sales and customer service techniques.
• Handle customer concerns and complaints professionally and with a solution-driven approach.
• Assist families with merchandise and vending purchases.
• Call customers to resolve open account issues.
• Keep the front desk, snack area, changing rooms, restrooms, and lobby clean, organized, and well-stocked.
• Enforce safety rules and administer first aid when necessary.
• Help ensure schedules are ready, check-ins are seamless, and follow-up is consistent.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed