Front Desk and Sales Associate

Goldfish Swim School • Dublin, OH

9d

About The Position

The Front Desk and Sales Associate is a part-time, non-exempt role that serves as a welcoming first point of contact for members and families. The associate connects with prospective and current members, guides families through enrollment, and helps provide a positive customer experience. The position involves front desk sales and service, account follow-up, maintaining common areas, and supporting safety. Evening and weekend availability is required. CPR, First Aid, and AED certifications must be obtained through Goldfish Swim School.

Requirements

• Comfort communicating by phone and in person with families of diverse backgrounds.
• Willingness to learn new software and systems.
• Organized, dependable, and proactive about following through on tasks and commitments.
• Basic computer skills.
• Obtain CPR, First Aid, and AED certifications through Goldfish Swim School.
• Availability for evening and weekend shifts.

Nice To Haves

• Previous customer service or administrative experience.

Responsibilities

• Greet members and families warmly at check-in.
• Answer phones, respond to inquiries, and make outbound sales calls to prospective members.
• Guide families through student registration using sales and customer service techniques.
• Handle customer concerns and complaints professionally with a solution-driven approach.
• Assist families with merchandise and vending purchases.
• Call customers to resolve open account issues.
• Maintain clean, organized, and well-stocked front desk, snack area, changing rooms, restrooms, and lobby.
• Enforce safety rules and administer first aid when necessary.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed