Front Desk and Sales Associate

Goldfish Swim School • Farmington Hills, MI

9d

About The Position

Goldfish Swim School is seeking a friendly, driven, and detail-oriented Front Desk and Sales Associate to welcome members and families, answer inquiries, and guide prospective families through enrollment. This people-first role involves creating a positive first impression, providing customer service, supporting sales, and helping the front desk and surrounding areas run smoothly. The position is part-time and non-exempt, with evening and weekend availability required. Compensation is $14.00–$18.00 per hour. The role reports to the Assistant Manager - Sales. CPR, First Aid, and AED certifications must be obtained through Goldfish Swim School.

Requirements

• Comfort communicating by phone and in person with families from diverse backgrounds.
• Willingness to learn new software and systems; training is provided.
• Organized, dependable, and proactive in following through on tasks and commitments.
• Basic computer skills.
• Must obtain CPR, First Aid, and AED certifications through Goldfish Swim School.
• Must be available for evening and weekend shifts.

Nice To Haves

• Previous customer service or administrative experience.

Responsibilities

• Greet members and families warmly at check-in.
• Answer phones, respond to inquiries, and make outbound sales calls to prospective members.
• Guide families through student registration using sales and customer service techniques.
• Handle customer concerns and complaints professionally with a solution-driven approach.
• Assist families with merchandise and vending purchases.
• Call to resolve open account issues professionally and carefully.
• Maintain a clean, organized, and well-stocked front desk, snack area, changing rooms, restrooms, and lobby.
• Enforce safety rules and administer first aid when necessary.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed