Front Desk and Sales Associate
About The Position
Goldfish Swim School is seeking a friendly, driven, and detail-oriented Front Desk and Sales Associate to welcome members and families, support enrollment, and provide customer service. This people-first role involves daily interactions with prospective and current members in a fast-paced environment, helping families feel welcomed and confident from their first contact with the school. The associate supports a smooth front desk operation by handling check-ins, inquiries, registration, account follow-up, purchases, and upkeep of front desk and customer areas. The role also includes enforcing safety rules and administering first aid when necessary. Evening and weekend availability is required.
Requirements
- Comfort communicating by phone and in person with families from diverse backgrounds.
- Ability to learn new software systems; training will be provided.
- Organized, dependable, and proactive about following through on tasks and commitments.
- Basic computer skills.
- Must obtain CPR, First Aid, and AED certifications through Goldfish Swim School.
- Must be available for evening and weekend shifts.
Nice To Haves
- Previous customer service or administrative experience.
Responsibilities
- Greet members and families warmly at check-in.
- Answer phones, respond to inquiries, and make outbound sales calls to prospective members.
- Guide families through student registration using sales and customer service techniques.
- Handle customer concerns and complaints professionally and work toward solutions.
- Assist families with merchandise and vending purchases.
- Call customers to resolve open account issues professionally and with care.
- Keep the front desk, snack area, changing rooms, restrooms, and lobby clean, organized, and well-stocked.
- Enforce safety rules and administer first aid when necessary.
- Support smooth front desk operations, including preparing schedules and ensuring seamless check-ins.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
